With Mercado Libre by menze you will increase the efficiency of the team centralizing in a single platform all the questions, messages, sales, complaints and reviews, along with the information of the buyer and the product published in Mercado Libre.
You will be able to manage all the interactions in Mercado Libre:
The plugin can be synchronized with all the Mercado Libre accounts you have, at no additional cost. In other words, a single agent could respond to all interactions of multiple accounts. This tool is ideal for companies that receive a high level of questions and sales, and also for agencies that manage different Mercado Libre accounts.
If you have a big team within Zendesk, Mercado Libre by menze can be restricted only to the agents who will use it.
You can also choose which interactions to manage from Zendesk and which ones to not.
The quality of the agent's responses will improve considerably. Get to know the universe of possibilities with Mercado Libre by menze: * Respond in context * All your Mercado Libre accounts in one place * Choose which interactions to manage * Restrict the app to only the agents who will use it * Prioritize tickets * Improve the agent experience * Team stats
You can see a video of the plugin and how it works here
You have a free 14-day trial!
We bring you the step-by-step guide for its configuration here
Feel free to contact us at menze.la/en