Mercado Libre by menze

Mercado Libre integration to reply questions, messages and claims.


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With Mercado Libre by menze you will increase the efficiency of the team centralizing in a single platform all the questions, messages, sales, complaints and reviews, along with the information of the buyer and the product published in Mercado Libre.

You will be able to manage all the interactions in Mercado Libre:

  • Questions You will be able to answer all the questions with the information, attributes, photos and description of the product on the same screen. Also, you will be able to delete the question or block the user from Zendesk.
  • Sales Sales tickets in Zendesk show every order update. You can also attach the invoice and print the shipping label from Zendesk.
  • Post-sales messaging You will have the possibility to reply with all the necessary information on the same screen: the order number, the buyer's information, the purchase details, billing, payment, shipping / pickup information and the internal notes.
  • Claims You can handle claims from Zendesk. You will see the current response deadline, a button to request mediation, return, etc. and you will be able to reply to the claim and attach files. All this with the order information on the same screen.
  • Product reviews You can see the reviews left by customers to keep track of how buyers perceive the products offered: for example, you can organize views according to rated stars or from Explore access more detailed statistics.
  • Mercado Libre updates Updates can also be received on Zendesk.

The plugin can be synchronized with all the Mercado Libre accounts you have, at no additional cost. In other words, a single agent could respond to all interactions of multiple accounts. This tool is ideal for companies that receive a high level of questions and sales, and also for agencies that manage different Mercado Libre accounts.

If you have a big team within Zendesk, Mercado Libre by menze can be restricted only to the agents who will use it.

You can also choose which interactions to manage from Zendesk and which ones to not.

Plugin benefits

The quality of the agent's responses will improve considerably. Get to know the universe of possibilities with Mercado Libre by menze: * Respond in context * All your Mercado Libre accounts in one place * Choose which interactions to manage * Restrict the app to only the agents who will use it * Prioritize tickets * Improve the agent experience * Team stats

You can see a video of the plugin and how it works here

Free trial

You have a free 14-day trial!

We bring you the step-by-step guide for its configuration here

Need help?

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App details

Works with
Price (USD)
Free 14-day trial, then $20.00 per agent, per month

Apps install directly into your account

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