Zendesk for Retailers
Get the must-have item for better customer service and satisfaction
Today’s consumers have the power to define a business’s reputation and success almost instantaneously—driving the need for retail and e-commerce businesses to adapt quickly and be present wherever customers live, work and play. With customers as your business’s most important asset, great service is now a must-have for customer satisfaction and retention, as well as profitability. Zendesk makes delivering great service easy with our multi-channel ticket management and self-help knowledge base—fostering better customer relationships and improving your business’s bottom line.
Gilt Groupe loves it
“As a luxury brand, our members expect a premium customer support experience. Zendesk helps us deliver that experience to more customers with less work. Zendesk’s smart search functionality and its ticket satisfaction rating feature gives us crucial insight into what our members are telling us. To top it off, we use Zendesk’s robust API to get the best of both worlds—a slick Gilt-branded support interface for our members, and a simple but powerful support management platform to back it up.”
Work how you want
Get the retail customer service software that works with you. Zendesk is easy to set up, use and customize, so you can have a robust customer service platform up and running in minutes. You can work in ways that are most meaningful to your business with Zendesk—whether that is on-to-go on your mobile device, via social channels, in multiple languages or in conjunction with one of our 100+ business app integrations.
Support your business assets
Funnel all support requests from various channels—email, phone, Web, Facebook, Twitter, chat—into a single, user-friendly interface. You can respond and engage with customers in their preferred communication channel all from within your Zendesk. With Zendesk’s unique ticket handling shortcut and automation features, you can deliver superior customer service in retail—fast.
Help your customers help themselves
Create a knowledge base with FAQs, articles and community forums to provide faster self-service for your customers and reduce tickets and costs for your business. With Zendesk, you can easily search the database with smart queries, publish articles with our two-way ticket-to-article integration and provide a community for your customer base to exchange experiences and ideas.
What our customers are saying
“We couldn’t believe how easy and resource-free it was to start using Zendesk and how quickly we were able to make this change within our support team. Zendesk is cost-effective, feature-rich and easily customizable.”
“To manage nearly 20,000 support tickets daily, we use Zendesk to keep our customers happily coming back for more deals.”