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Four Seasons makes guest interactions seamless with messaging

The story of Four Seasons Hotels and Resorts, which opened its first hotel in 1961, is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. The Canadian-based company has transformed the hospitality industry by combining personalized, genuine care with an unwavering commitment to excellence. Find out how conversational messaging from Zendesk is providing comfier experiences for guests at the Four Seasons, as told by the company's Chief Information Officer, Marco Trecroce.

Four Seasons Hotels and Resorts

Company founded


Company headquarters

Toronto, Canada

Number of staff


Operating in

47 countries