Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CX Trends 2022
Embrace emerging capabilities
Learn how to drive business growth with breakthroughs in AI, automation and conversational service.Read the report
Retail – The next chapter
Impress your shoppers!
Get the latest CX trends and best practices to help you meet new shopper expectations.
This is What’s New
The era of conversational CRM is here. Hear how our latest releases can connect customer conversations across your business.Watch now
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
“Our customers get a better experience because there are no silos of information, and that's resulted ultimately in more revenue and more deals closing.”
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
"People kept using it, and kept giving raving, positive reviews — everyone from the account executives, brokers and the B2B partners that they supported... It was a good fit, so we started bringing in other groups to Zendesk."
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk enables us to bring all the people involved in providing services to customers in any way, shape, or form onto one platform. It gives us that one comprehensive source of data and enables us to see what's going on with our customers and the work we're doing holistically.“
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business