Customer Stories
The best in the business use the best in service
The companies you know and love share their experience with Zendesk
Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion
Read customer storyIndustrial Manufacturing & Services

Orica + Zendesk: Expert help in every corner of the globe
Read customer storySoftware & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy
Read customer storyMedia & Entertainment

REA Group + Zendesk: Customer insights drive service and product innovation
Read customer storyRetail & eCommerce
Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform
Read customer storyRetail & eCommerce

Fast growth, fast resolution times: How Showpo is scaling support with Zendesk
Read customer storyInternet & Mobile

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide
Read customer storyInternet & Mobile

No trading on a great customer experience: How Trade Me puts its customers first
Read customer storyRetail & eCommerce

Accent Group + Zendesk: Customer focused care across 13 brands
Read customer storyRetail & eCommerce

MyDeal.com.au builds brand trust through personalized customer experiences
Read customer storyInternet & Mobile

Slack + Zendesk: A human approach to bringing people together, at scale
Read customer storyInternet & Mobile
Shopify + Zendesk: One-stop shop for excellent customer support
Read customer storyInternet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups
Read customer storyInternet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people
Read customer storyInternet & Mobile

Discord + Zendesk: Using deflection, automation, and AI to scale support globally
Read customer storyInternet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
Read customer storyRetail & eCommerce

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service
Read customer storyRetail & eCommerce

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Read customer storyTelecommunications
Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees
Read customer storyMedia & Entertainment
With Zendesk Support, LJ Hooker earns a 99% satisfaction rating
Read customer storySoftware & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star
Read customer storyInternet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center
Read customer storyTravel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service
Read customer storySoftware & Technology

Prezi + Zendesk: A culture of customer-centric collaboration
Read customer storyEducation

Khan Academy + Zendesk: Helping remote learners during a global pandemic
Read customer storyRetail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk
Read customer storyInternet & Mobile

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support
Read customer storyNon-Profit

The Salvation Army's IT team empowers employees to serve—and self-serve
Read customer storyTravel & Hospitality

Minor Hotels improved its resolution time by 55% with Zendesk
Read customer storyInternet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth
Read customer storyInternet & Mobile
Open Table + Zendesk: Revamped internal support with Zendesk Support
Read customer story
Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume
Read customer story
Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service
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