The best in the business use the best in service

Financial Services

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

Financial Services

CoinJar: Productivity and savings add up with Zendesk Sell

ROI of Zendesk

Coda Payments + Zendesk: Handling global queries with local expertise

ROI of Zendesk

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support

Financial Services

Netwealth fast tracks Zendesk and attains industry-leading call wait times

Healthcare

HotDoc tames fast ticket growth with self service strategy

Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion

Financial Services

GCash empowers mobile wallet customers through CX innovation

Industrial Manufacturing & Services

Orica + Zendesk: Expert help in every corner of the globe

Software & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy

Media & Entertainment

REA Group + Zendesk: Customer insights drive service and product innovation

Retail & eCommerce

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

Financial Services

Latitude Financial + Zendesk: Three days, endless solutions

Retail & eCommerce

Fast growth, fast resolution times: How Showpo is scaling support with Zendesk

Internet & Mobile

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

Media & Entertainment

With Zendesk Support, Fairfax media reduced cost by 25%

Education

The Smith Family + Zendesk: Side-by-side innovation with impact

Progility + Zendesk: Faster, simpler, more cost-effective support

Internet & Mobile

No trading on a great customer experience: How Trade Me puts its customers first

Retail & eCommerce

Accent Group + Zendesk: Customer focused care across 13 brands

Government

The team uses the Support mobile app to manage tickets remotely

Healthcare

Zendesk Support helps make support more collaborative and effective

Retail & eCommerce

First response time to 250 stores improved by 73%

Retail & eCommerce

MyDeal.com.au builds brand trust through personalized customer experiences

Financial Services

With Zendesk, agents focus on the customer, not the software

Retail & eCommerce

Sendle delivers the goods with omnichannel customer service

Internet & Mobile

Airbnb + Zendesk: building a powerful solution together

Internet & Mobile

Uber + Zendesk: Scaling through millions of trips since 2010

Internet & Mobile

Slack + Zendesk: A human approach to bringing people together, at scale

Internet & Mobile

Shopify + Zendesk: One-stop shop for excellent customer support

Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

Retail & eCommerce

Impossible Foods + Zendesk: Data-led customer support

Internet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people

Internet & Mobile

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

Retail & eCommerce

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

Energy

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

Retail & eCommerce

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

Education

Wintec drives 97% customer satisfaction across multiple departments

Telecommunications

Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees

Media & Entertainment

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating

Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

Media & Entertainment

Vimeo + Zendesk: Building a custom solution

Internet & Mobile

Keep Calm and Support On

Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center

Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

Software & Technology

Prezi + Zendesk: A culture of customer-centric collaboration

Education

Khan Academy + Zendesk: Helping remote learners during a global pandemic

Retail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Internet & Mobile

LimeBike scales through high-growth cycles with Zendesk

Internet & Mobile

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support

Non-Profit

The Salvation Army's IT team empowers employees to serve—and self-serve

Travel & Hospitality

Minor Hotels improved its resolution time by 55% with Zendesk

Retail & eCommerce

Virgin Pulse + Zendesk: Eliminating siloed support

Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

Internet & Mobile

Open Table + Zendesk: Revamped internal support with Zendesk Support

noissue transitions seamlessly to scale globally

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

Zendesk helps Veeva handle 35K tickets each month

Wargaming conquers its KPIs with Zendesk

GitHub + Zendesk: Building a unified support platform

Tesco + Zendesk: 460,000 Employees, effortlessly self-served

Stanley Black and Decker + Zendesk: Unified Support

Financial Services

Homebridge generates 158% higher ROI with Zendesk CX