Customer Stories

The best in the business use the best in service

The companies you know and love share their experience with Zendesk

Healthcare

HotDoc tames fast ticket growth with self service strategy

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Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion

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Financial Services

GCash empowers mobile wallet customers through CX innovation

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Industrial Manufacturing & Services

Orica + Zendesk: Expert help in every corner of the globe

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Software & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy

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Media & Entertainment

REA Group + Zendesk: Customer insights drive service and product innovation

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Retail & eCommerce

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

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Financial Services

Latitude Financial + Zendesk: Three days, endless solutions

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Retail & eCommerce

Fast growth, fast resolution times: How Showpo is scaling support with Zendesk

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Internet & Mobile

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

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Media & Entertainment

With Zendesk Support, Fairfax media reduced cost by 25%

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Education

The Smith Family + Zendesk: Side-by-side innovation with impact

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Progility + Zendesk: Faster, simpler, more cost-effective support

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Internet & Mobile

No trading on a great customer experience: How Trade Me puts its customers first

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Retail & eCommerce

Accent Group + Zendesk: Customer focused care across 13 brands

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Government

The team uses the Support mobile app to manage tickets remotely

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Healthcare

Zendesk Support helps make support more collaborative and effective

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Retail & eCommerce

Vend improved response time by more than 300%

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Retail & eCommerce

First response time to 250 stores improved by 73%

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Retail & eCommerce

MyDeal.com.au builds brand trust through personalized customer experiences

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Financial Services

With Zendesk, agents focus on the customer, not the software

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Retail & eCommerce

Sendle delivers the goods with omnichannel customer service

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Internet & Mobile

Airbnb + Zendesk: building a powerful solution together

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Internet & Mobile

Uber + Zendesk: Scaling through millions of trips since 2010

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Internet & Mobile

Slack + Zendesk: A human approach to bringing people together, at scale

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Internet & Mobile

Shopify + Zendesk: One-stop shop for excellent customer support

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Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

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Retail & eCommerce

Impossible Foods + Zendesk: Data-led customer support

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Internet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people

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Internet & Mobile

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

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Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

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Retail & eCommerce

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

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Energy

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

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Internet & Mobile

With Zendesk, Bing Lee continues its tradition of putting customers first

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Retail & eCommerce

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

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Education

Wintec drives 97% customer satisfaction across multiple departments

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Telecommunications

Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees

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Media & Entertainment

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating

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Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

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Media & Entertainment

Vimeo + Zendesk: Building a custom solution

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Internet & Mobile

Keep Calm and Support On

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Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center

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Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

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Software & Technology

Prezi + Zendesk: A culture of customer-centric collaboration

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Education

Khan Academy + Zendesk: Helping remote learners during a global pandemic

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Retail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

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Internet & Mobile

Dollar Shave Club shaves down service costs with Answer Bot

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Internet & Mobile

LimeBike scales through high-growth cycles with Zendesk

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Internet & Mobile

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support

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Non-Profit

The Salvation Army's IT team empowers employees to serve—and self-serve

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Travel & Hospitality

Minor Hotels improved its resolution time by 55% with Zendesk

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Retail & eCommerce

Virgin Pulse + Zendesk: Eliminating siloed support

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Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

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Internet & Mobile

Open Table + Zendesk: Revamped internal support with Zendesk Support

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noissue transitions seamlessly to scale globally

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Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

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Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

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Homebridge + Zendesk: Scaling support and serving customers well

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Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

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Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

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Zendesk helps Veeva handle 35K tickets each month

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Wargaming conquers its KPIs with Zendesk

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GitHub + Zendesk: Building a unified support platform

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Tesco + Zendesk: 460,000 Employees, effortlessly self-served

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Stanley Black and Decker + Zendesk: Unified Support

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