Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
You’ve built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Guides, research and more
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.
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In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.
Still figuring out how and where to use AI in Support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.
Create a sales budget to generate achievable sales goals for your team.
An issue tracker is the all-in-one solution for streamlining your customer service experience.
Learn the best way to set up and manage a remote customer service team.
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.