Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Use these customer feedback form tips to help you hear more from your customers and improve your CX.
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Guides, research, and more
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
User groups offer an excellent way to build your professional profile, grow your network and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.
To build the team of your dreams, ask these customer success interview questions.
Learn what makes an inbound call centre and outbound call centre different, and how they can benefit your business