Customer experience: strategies, importance, and examples

Customer experience: strategies, importance, and examples

Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.

Service

How CX is critical for the new digital world of financial services

How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

How to embrace new behaviors in 2021

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

How online retailers are transforming the customer experience with conversational commerce

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

Feedback form examples, templates, and how to write your own

Feedback form examples, templates, and how to write your own

Use these customer feedback form tips to help you hear more from your customers and improve your CX.

Sales

10 sales pitch examples that work (and tips for writing your own)

10 sales pitch examples that work (and tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

What is SPIN selling? Stages, questions & examples

What is SPIN selling? Stages, questions & examples

The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.

12 Positioning Statement Examples and how to write your own (free template)

12 Positioning Statement Examples and how to write your own (free template)

Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.

What is a CRM Process? 5 Key Steps

What is a CRM Process? 5 Key Steps

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

Meeting the advanced challenges of modern retail CX

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
White Paper | 2 min read

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.

18 essential customer service metrics to measure in 2021
Guide | 6 min read

18 essential customer service metrics to measure in 2021

From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.

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Latest stories

The new face of user groups — and three reasons to consider joining

The new face of user groups — and three reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

We’re placing some bets on the future of customer experience

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

2022: The year of customer service-led growth

2022: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

What is Customer Satisfaction?  (And how to achieve it)

What is Customer Satisfaction? (And how to achieve it)

Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.

What’s a BPO call centre and what does it do?

What’s a BPO call centre and what does it do?

If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in

Good customer service: 10 ways to deliver great customer service

Good customer service: 10 ways to deliver great customer service

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing and the rest of your company.

30 customer success interview questions you should ask every candidate

30 customer success interview questions you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

Inbound vs outbound call centres: What’s the difference?

Inbound vs outbound call centres: What’s the difference?

Learn what makes an inbound call centre and outbound call centre different, and how they can benefit your business