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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
CX best practices: How APAC brands drive service excellence and efficiency
In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…
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The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
Article
14 min read
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it's important and assess your own customer service aptitude.
The humanising power of AI in CX
When implemented correctly, AI can help businesses create more personal and authentic connections with customers.
Article
2 min read
Top 5 reasons to attend Zendesk Showcase 2024 in Sydney
The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to Sydney June 18th—is the must-attend CX event in Australia this year.
Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents reckon the future of their industry will look like leaning into AI over the next few years.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.