Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Use these customer feedback form tips to help you hear more from your customers and improve your CX.
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
The SPIN selling methodology gives sales professionals a framework for asking the right questions to help them close more deals.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Guides, research and more
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.
From customer satisfaction to resolution time, these are the key customer service metrics that measure performance and drive revenue.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Create a sales budget to generate achievable sales goals for your team.
An issue tracker is the all-in-one solution for streamlining your customer service experience.
Learn the best way to set up and manage a remote customer service team.
Sales forecasting has a good deal in common with weather forecasting, particularly in the sense that the further one projects into the future, the less reliable the predictions become.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Track consumer behavior and leverage that data to create better, more personalized customer experiences.