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Plans and pricing

Zendesk Suite plans

Your complete solution for ticketing, messaging, help centre, voice and powerful AI

Subscription term

Monthly
Save with annual
Number of agents
See all features

Suite Enterprise Plus

Talk to us for a comprehensive solution that meets all your enterprise needs.

New: Add-on

Advanced AI

US$ 50per agent/month

Advanced AI that instantly understands common customer issues, routes tickets and gives your teams actionable insights and suggestions. It comes with AI-powered tools to optimise your service workflows, empower agents to solve issues faster and easily scale your knowledge base.

Advanced AI is available at the Professional and higher plan levels.

New: Add-on

Zendesk Workforce Management

US$ 25 per agent/month

For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting into team performance and capacity.

Available for all Zendesk plans.

New: Add-on

Zendesk Quality Assurance (formerly Klaus)

US$ 35 per agent/month

Automatically analyse 100% of conversations across agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.

Available for all Zendesk plans.

New: Add-on

Advanced Data Privacy and Protection

US$ 50 per agent/month

Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.

Select features are not yet available. All features will be available or EAP by the end of 2024. Contact Sales for more information.

Compare plans

Plan type

Annual Subscription Term (per agent per month)

US$ 55

US$ 89

US$ 115

US$ 169

Monthly Subscription Term (per agent per month)

US$ 69

US$ 115

US$ 149

US$ 219

Contextual self-service

Multilingual content

1 default language

40+ languages

40+ languages

40+ languages

Article view permissions

BasicRegistered usersPublic

AdvancedInternal only (custom)Registered users (custom)
Public (custom)

AdvancedInternal only (custom)Registered users (custom)
Public (custom)

AdvancedInternal only (custom)Registered users (custom)
Public (custom)

Structured content

Up to two levels deep

Up to two levels deep

Up to two levels deep

Up to six levels deep

Theme customisation

BasicStandard themes

IntermediateStandard +Custom +

Marketplace
Themes

IntermediateStandard +Custom +

Marketplace
Themes

AdvancedStandard +Custom +

Marketplace
+
Multiple templates

Multiple help centres

1

Up to 5

Up to 5

Up to 300

Search

Help Centre

Help Centre

Help centre + community forums

Federated search for multiple help centres + community forums

Customer portal

Light agents

Up to 50

Up to 100

Up to 1,000

Light agents add-on

Add-on

Add-on

Add-on

Add-on

Side conversations

Triggers

Ticket sharing between multiple Zendesk accounts

Automated

Conversation routing

Based on agent status and capacity

Based on agent status and capacity

Based on agent status, capacity, skill and ticket priority

Based on agent status, capacity, skill and ticket priority

Multiple ticket forms

Conditional ticket fields

Service level agreements (SLA)

Skills-based routing

Guided mode

Pre-built analytics dashboards

Data exports

Zendesk Benchmark

Voice usage reporting

Google Analytics for help centre

Custom data exploration

Scheduled dashboard delivery

Zendesk users only

Zendesk users and end-users

Dashboard sharing

Zendesk users only

Zendesk users and end-users

Live agent activity dashboard

Default view

Customisable views plus live agent status drill-in

Pre-built live dashboard

Customisable live dashboards

Visual data alerts

Refresh rate

24 hours

24 hours

1 hour

1 hour
*Real-time for live dashboards

Advanced AI: Reporting and insights

Add-on

Add-on

Data storage

10 GB + 50 MB/agent

10 GB + 100 MB/agent

10 GB + 100 MB/agent

10 GB + 200 MB/agent

File storage

10 GB + 2 GB/agent

10 GB + 5 GB/agent

10 GB + 5 GB/agent

10 GB + 10 GB/agent

Custom objects

Up to three objects
(five lookup fields/object)

Up to five objects
(five lookup fields/object)

Up to 30 objects
(10 lookup fields/object)

Up to 50 objects
(10 lookup fields/object)

Zendesk events

In beta

In beta

In beta

In beta

External events

Up to 150K/month

Up to 150K/month

Up to 350K/month

Up to 750K/month

Event retention period

90 days

90 days

1 year

1 year

External profiles

Devices data log

AWS Events Connector

Additional data storage

Add-on

Add-on

Add-on

Sunshine Conversations third-party chatbots

Access to conversation tools and APIs

Basic Platform Support

Monthly Active Users per month

1,000 included (USD $50/pack of additional 2,500 MAUs)

1,000 included (USD $50/pack of additional 2,500 MAUs)

Notifications per month

1,000 included (USD $50/pack of additional 25,000 Notifications)

1,000 included (USD $50/pack of additional 25,000 Notifications)

Channels

Orchestration APIs (Switchboard)

*24/7 support in English only. 8x5 customer's local business hours for designated languages.

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