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Zendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service

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Zendesk Commits $100M to Help Startups Build with AI, Expands VC Program

At its annual Relate conference, Zendesk today announced a new $100 million, two-year commitment to help…

Zendesk Completes Acquisition of Forethought

Zendesk today announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk…

Zendesk Secures Key Industry Recognition as its AI-First Strategy Gains Momentum

Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer…

Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition

Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural…

Zendesk Appoints Craig Flower as Chief Operating Officer

Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve…

Zendesk Announces 2026 Partner of the Year Award Winners

This honor recognizes businesses committed to delivering exceptional service to joint customers. Zendesk announced the winners…

Zendesk Acquires Unleash to Enhance AI-first Employee Service Business

Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…

Zendesk Announces Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Transformation

Zendesk also named AWS Customer Experience Partner of the Year (Technology) – Global for driving customer…

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