Zendesk Sandbox provides a secure, isolated space to test workflow updates and onboard agents – so your team can innovate faster while keeping live operations uninterrupted.
“With Zendesk, we gained the flexibility and trust to experiment safely with AI-powered workflows, ensuring every change improved customer experience without disruption.”
“With Zendesk tools, we had the clarity and control to manage complex configurations confidently – protecting service quality as we scale and innovate.”
“With Zendesk, we gained the flexibility and trust to experiment safely with AI-powered workflows, ensuring every change improved customer experience without disruption.”
“With Zendesk tools, we had the clarity and control to manage complex configurations confidently – protecting service quality as we scale and innovate.”
Zendesk Resolution Platform provides the tools to tailor and extend your customer service workflows. Connect data, automate processes and deliver personalised experiences that grow with your business.
Zendesk Sandbox is a secure testing environment that mirrors your live Zendesk setup. It enables safe workflow testing and agent training without impacting real customer data or live operations.
Yes, Sandbox is isolated from your live data, ensuring testing and training happen without risking customer information or live operations.
A Sandbox is included in all Suite Enterprise and above plans, and is available for purchase with Suite Growth and Professional plans. Full pricing and packaging information is available here.
Access to Sandbox is controlled by admin roles and permissions created through Zendesk, ensuring only authorised team members can use the environment.
No, Sandbox features an intuitive interface designed for admins and support teams to safely test and train without needing engineering skills.
Zendesk Sandbox supports replicating multiple brands or instances, allowing safe testing across different environments without affecting your live Zendesk operations.
