Webinars & Events hosted by Zendesk

AI and the future of CX

Virtual | On-demand

Discover how AI is set to reshape customer experience by 2027. Together with CCW we will discuss what AI means for CX agents—and what actionable steps your organisation can take now on the road to AI automation.

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Unlocking the power of AI for CX

Online

Spend an hour delving deeper into AI market trends, along with the resulting challenges many businesses are facing, in our upcoming webinar. We’ll bring together some of the brightest minds in CX, including experts from International Data Corporation (IDC), AWS and our very own Jason Maynard, CTO AMER at Zendesk.

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Zendesk Relate 2024 digital keynote

ONLINE

Join us to learn the Zendesk vision for the future of exceptional customer and employee experiences, and be the first to hear about our latest product innovations that will deliver transformational change and prepare you for AI-first service.

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CX Trends 2024

Virtual Event | APAC

The sixth annual CX Trends report is here. Now, it’s time to dive deeper. During this event, we’ll dig into the ten trends leaders must understand in order to deliver intelligent CX this year.

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The Next Big Zendesk AI Drop

Virtual event

Coming in absolutely fresh: All-new AI capabilities. Watch our virtual product reveal to learn about our new generative AI capabilities—and how they are impacting CX, EX, and data security.

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Transforming customer service: the impact of AI

Virtual event | APAC

Join us for a conversation programmed by Economist Impact on how AI is transforming customer service. Learn how AI is helping businesses take on the big challenges of today, such as evolving customer expectations and rising costs, and get insights on its impact within CX from our panel of experts.

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