Artificial intelligence
Zendesk AI already speaks customer service
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, so you get personalised support at a lower cost from day one.
250
million
tickets made better with AI
35.5
years
of agent time saved since 2021
18
billion
tickets used to train our AI models
Expert CX for your business
We have been building customer experience AI for six years. We will show you how to fit it into your service plan.
Zendesk + OpenAI
We are partnering with OpenAI to offer more accurate customer service. With our CX-specific product and their large language model, AI has never felt this human.
Agent efficiency
Enhance your agents with AI
We built the industry’s most advanced triage tools to reduce manual sorting and prioritisation across messages and email. Agents will know what customers want and how they are feeling before the conversation even starts.
Bots and automation
No ifs, ands, or inconvenient bots
With Zendesk bots, AI feels like an extension of your team. Bots anticipate needs, promote self-service and provide instant answers to every customer.
Read bot builder guide
24/7 member support with messaging
“The bot is perfect for our users that need help when our agents are offline. They can interact with the bot to get answers quickly. Instead of sending us an email and waiting until the next day to hear from us, they can get answers to their questions right away.”
Trishia Mercado
Director, Member Engagement Team at Photobucket
Read story-30%
Decrease in annual tickets
-17%
Decrease in first resolution time
96%
CSAT for Messaging
Frequently asked questions
Zendesk already provides some AI and bot capabilities within our Suite offerings today, including standard bots, macros and knowledge in the context panel. The Advanced AI add-on unlocks new AI capabilities, including advanced bots, AI-powered tools for agents, intelligent triage and macro suggestions for admins. For more information, view our plans and packages.
