Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.
Zendesk Relate 2022
Enter the conversational CRM era
Relate, our global customer experience event, showed us what is new at Zendesk. If you missed it, no worries. You can still relive the action—or see our latest product announcements below.
Conversational CRM
Customers expect a complete relationship with you. Zendesk helps you deliver conversational customer relationships at any length.
Start the conversationSunshine platform
Manage complex and agile customer experiences with Sunshine, our fast, open and flexible platform.
See SunshineEmployee experience
Employees want self service. Teams want efficiency. And companies want fast-to-deploy software. Solve it all with our employee experience solution.
Support employeesWhere good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”
Patrick Vardhan
Head of Customer Service, Starling Bank
Win prospects over
Prospects and customers want a seamless experience, no matter where they are in their buying journey. Deliver meaningful conversations that drive more qualified leads and close more deals with Zendesk Sell.
“Our customers get a better experience because there are no silos of information, and that is resulted ultimately in more revenue and more deals closing.”
Yossi Mlynsky
CEO at Upstack
Get employees answers
Free up your team’s time to focus on the important things and help employees get answers fast. Our help desk solution simplifies support and makes information sharing easy.
“People kept using it and kept giving raving, positive reviews—everyone from the account executives, brokers and the B2B partners they supported...It was a good fit, so we started bringing in other groups to Zendesk.”
Ben Chapman
Director of Client-Facing Experience and Analytics at Homebridge
Customise your customer experience
Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive, and keep the entire business connected. Plus, it is open and flexible, so you can adapt quickly to anything thrown your way.
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“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
Rahul Subramaniam
CEO at DevFactory
The best customer experiences are built with Zendesk
The companies you use, use Zendesk
Recommended reading
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business
