Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync.
CX Trends 2022
Embrace emerging capabilities
Learn how to drive business growth with breakthroughs in AI, automation and conversational service.Read the report
Spread the Kindness
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We are back, baby
This is an invitation to every business that is been looking forward to moving forward. Let us get back to business.Register for free
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“Wherever our customers are, Starling is there to support them, and it’s all managed by Zendesk.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clumsiness of traditional sales CRM tools. It is kind of a big deal.
“Sales and service go hand-in-hand, but they don’t always work very well together as separate departments, so I wanted to bridge the gap with Zendesk to deliver a more cohesive customer journey.”
Customise your customer experience
Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive, and keep the entire business connected. Plus, it is open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
“Zendesk gave us the best practices we needed right out of the box to manage customer support for all of our acquired businesses from one central platform. As a result, our customer satisfaction across products went up from 89.2 percent in June 2020 to 94.8 percent in November 2020.“
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business