23 min read

10 sales pitch examples that work (+ tips for writing your own)

Craft an engaging sales pitch to pack your pipeline with high-quality leads.

Guides and ebooks
1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Guides and ebooks

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

10 min read

A 2023 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

12 min read

How to create customer surveys: 8 tips and examples

Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

13 min read

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

12 min read

How to create customer surveys: 8 tips and examples

Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.

14 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Article
8 min read

Workforce optimisation: The ultimate guide for 2025

Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.

3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

4 min read

Why CX Champions must continue raising the bar on excellent customer service

You have built a powerful support organisation, an achievement worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

4 min read

Rising to the top — these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

What is customer service?

Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.

13 ways AI will improve the customer experience in 2025

Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.

30 customer service email templates and best practices for contacting customers

Use these customer service email templates along with customer support software to speed up your email workflows, save time, and increase efficiency at length.

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.

Reimagining security and productivity with Zendesk and AWS AppFabric

Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.

Report Unlocking the future of intelligent employee experience

The 2024 Employee Experience Trends report is here

CX best practices: How APAC brands drive service excellence and efficiency

In the changing landscape of business, where technology and automation promises efficiency, it’s easy to lose…