Skip to main content

Best practices 15 min read

Customer experience: strategies, importance, and examples

Learn what customer experience is and why it’s so important for your business. We also provide tips and examples for how to improve your CX strategy.

Editor’s picks

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.

Guides, research and more

Guides and ebooks
1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

White Paper
2 min read

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognised as a Leader.

Popular guides

Want to dive deeper? Choose a topic.

Latest stories

Guides and ebooks
1 min read

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Guides and ebooks

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.