Customers share their stories

See how businesses like yours found solutions with Zendesk

Find a solution Luminaries programme

Ola

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

Learn how Ola saw a 40% improvement in their CSAT score with the Zendesk Support and Guide.

Read customer story

HotDoc

HotDoc tames fast ticket growth with self service strategy

Trust & Will

Zendesk Startup CX Awards: Trust & Will

BtcTurk

Zendesk helps BtcTurk scale while keeping CX a priority

Ascent360

Zendesk Startup CX Awards: Ascent360

Furlenco

Furlenco serves customers better by listening to data

MadHive

Zendesk Startup CX Awards: MadHive

greytHR

greytHR: From startup to leader with superior customer service

Storyhub

Zendesk Startup CX Awards: Storyhub

Atom Finance

Zendesk Startup CX Awards: Atom Finance

Age of Learning

Age of Learning delivers all time high CSAT scores + 30% efficiency increase

PURE Insurance

PURE delivers innovative internal support with a boost from Assist

Foundant

Foundant: Growth powered by great client relationships

Immunotec

Immunotec transforms CX with Premier Enterprise Support

Genial Investimentos

Genial invests in Zendesk CX to serve a growing financial market

Warrren

Warren's CX platform designed to delight investors

Firstbase

Zendesk Startup CX Awards: Firstbase

Studs

Zendesk Startup CX Awards: Studs

Nutrisense

Zendesk Startup CX Awards: NutriSense

Lang.ai

Zendesk Startup CX Awards: Lang.ai

Riley Cillian

Riley Cillian connects millions with greater efficiency and inclusion

Spartan Race

Spartan Race champions messaging for scaling support

ftrack

ftrack: One CX ecosystem powering 24/7 global support

Skroutz

How Zendesk helped Skroutz handle a 10X increase in CX activity

UpStack

UpStack boosts sales and doubles revenue with Zendesk Sell

GCash

GCash empowers mobile wallet customers through CX innovation

ZeroFox

ZeroFox: New CX solutions to support hypergrowth

Mode

Mode uses messaging to drive better customer experiences

Dorm Room Movers

Dorm Room Movers grows its business with cutting-edge messaging

HeartFlow

HeartFlow scales with Zendesk to transform heart healthcare

Unity

Unity saves $1.3 million with Zendesk automations + self-service

Four Winds Casinos

Four Winds Casinos meets online gaming demands amid high growth

Wine.com

Wine.com drives loyalty with personalized service + live chat sommeliers

Staples Canada

Staples Canada pairs Zendesk with MaestroQA to empower agent success

Rhythm Energy

Rhythm Energy empowers growth and agents with agile CX

Compass

Compass delivers white glove customer service at scale

Conrad Electronic

Conrad Electronic's customer care: the digital pioneer for techies

Ola

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

OnePlus

OnePlus chose Zendesk for its global omnichannel solution

OLX

OLX + Zendesk: Massive reduction in global ticket volume with self-service

Rovio

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

o9

o9 + Zendesk: Saving time & simplifying support in supply planning

Agoda

Agoda + Zendesk: Connecting travel partners and employees with effective service

Dailymotion

Dailymotion builds customer relationships and brand loyalty with Zendesk

Mailchimp

Mailchimp + Zendesk: Using the voice of the customer as a north star

Siemens

Siemens + Zendesk: Partnership grounded in a shared vision

Udemy

Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users

PayNearby

PayNearby + Zendesk: Building resilience by strengthening relationships

DevFactory

DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

Kajabi

Kajabi turns to AI and self-service to meet quadrupled service demand

CallHub

CallHub targets more business through satisfied customers

Corkcicle

Corkcicle scales B2C sales with next-level support

Kaizen Gaming

Kaizen Gaming bets on fast omnichannel support + 360 degree views

Galls

Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue

BombBomb

BombBomb + Zendesk: Building real relationships through technology

Le Tote

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

Starling Bank

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

Homebridge

Homebridge + Zendesk: Scaling support and serving customers well

Shopify

Shopify + Zendesk: One-stop shop for excellent customer support

Foursquare

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

Evernote

Evernote saw a 17% reduction in ticket volume after configuring their help center

Uber

Uber + Zendesk: Scaling through millions of trips since 2010

99designs

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

Mediaocean

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

Veeva

Zendesk helps Veeva handle 35K tickets each month

Vimeo

Vimeo + Zendesk: Building a custom solution

Wargaming

Wargaming conquers its KPIs with Zendesk

Airbnb

Airbnb + Zendesk: building a powerful solution together

Tesco

Tesco + Zendesk: 460,000 Employees, effortlessly self-served

Stanley Black and Decker

Stanley Black and Decker + Zendesk: Unified Support

City of Saint Paul

City of Saint Paul: Driving transparency in government with Zendesk

Coda Payments

Coda Payments + Zendesk: Handling global queries with local expertise

Hotjar

More customers, less tickets: How Hotjar doubled its self-service score

Illinois Court Help

Illinois Court Help + Zendesk: Building more accessible support for court users

HeliosX

HeliosX + Zendesk: Streamlining support and driving revenue

Early Learning Indiana

Agile support gives Early Learning Indiana a competitive edge

SMC Corporation

SMC + Zendesk: Streamlining customer support into a single, global solution

BoxyCharm

Optimizing social messaging for a frictionless customer experience

CX Maturity for Large and Growing Enterprises

Driving growth through CX Maturity

Harbor Path

Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service

Udacity

Udacity + Zendesk: Best-in-class with the metrics to prove it

Chupi

How social messaging helped a support team make €1 million in sales

Polaris

Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent

Tile

Tile + Ada + Zendesk: Achieving 291% ROI on CX investments

Indigov

Indigov + Zendesk: Keeping government moving and citizens smiling

Elkhart Community Schools

Elkhart Community Schools + Zendesk: A better everything

Credit Union of Colorado and Tyfone

Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

In Good Taste

In Good Taste + Zendesk: Going from zero to a million bottles sold online

BAUHAUS

BAUHAUS + Zendesk: the power of WhatsApp

Black Rifle Coffee Company

Black Rifle Coffee + Zendesk: fueling explosive growth

Raddish Kids

Raddish Kids + Zendesk: Increased conversions and a connected remote team

Calvert County

Calvert County + Zendesk: Lowering costs, improving vaccine distribution

Smiles

Smiles + Zendesk: Conversational support boosts retention

Drizly and TaskUs

Drizly + TaskUs + Zendesk: Meeting unprecedented demand

Biobot

Biobot + Zendesk: Rapid growth, quick implementation, strong results

FullStory

FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time

Ideagen

Ideagen + Zendesk: Lowering complexity and building collaboration

Northmill Bank

Northmill Bank + Zendesk: omnichannel, personalized, scalable support

Bank Novo

Novo + Zendesk: The power of a seamless, unified support platform

Glofox

Glofox + Zendesk: How a data-driven approach to support paid off

Careem

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

Baleària

Baleària + Zendesk: Serving passengers safely with seamless messaging

Equisoft

Equisoft + Zendesk: Digital transformation pioneer reimagines client support

Beloit College

Beloit College + Zendesk: How a school’s IT team transformed its workflow

Grubhub

Grubhub + Zendesk: Built-in resilience results in more opportunity

ABBYY

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

Grapevine Colleyville ISD

Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic

Kamal Osman Jamjoom Group (KOJ)

KOJ Group + Zendesk: Speedy implementation, near immediate savings

DANA

DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space

Carousell

Carousell + Zendesk: Expanding with multilingual self-service

Bitkub

Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access

Khan Academy

Khan Academy + Zendesk: Helping remote learners during a global pandemic

Impossible Foods

Impossible Foods + Zendesk: Data-led customer support

Bloom & Wild, Huel, New Look, and Zyxel

Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel

Azimo, EBP, Flywire

Zendesk for Financial Services: Azimo, EBP, and Flywire

Discord

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

Freshly

Freshly + Zendesk: Launching B2B meal deliveries, at scale

GitHub

GitHub + Zendesk: Building a unified support platform

Calm

Keep Calm and Support On

Discord

Keeping people connected during quarantine

Junkyard Golf Club

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

1-Stop Connections

1-Stop Connections elevates its customer experience with Zendesk

Azerbaijan Airlines

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

Automattic

Automattic manages its virtual global support organization with Zendesk

Bolt

Fast-growing Bolt goes from data blind to data driven with Zendesk

EBP

EBP elevates its customer experience with Zendesk

Bukalapak

Bukalapak + Zendesk: An Ecommerce Evolution

Azimo

Azimo + Zendesk: Delivering priceless customer service

Daniel Wellington

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Gympass

Gympass takes a healthy approach to scaling customer service

Infinity

Infinity + Zendesk: Pampering film aficionados of Italy

Faberlic

Faberlic moves 10x faster by bringing support under one solution

Accent Group

Accent Group + Zendesk: Customer focused care across 13 brands

CDNetwork

CDNetworks cuts customer inquiries in half with Zendesk Support

Dom & Tom

Dom & Tom gets process-driven with Zendesk Sell

Birchbox

Birchbox + Zendesk: Breaking the mold in beauty and customer service

JetBrains

JetBrains develops custom support for its developer community

Freshly

Freshly + Zendesk: Fresh with food and customer engagement

iCard

Better service, better products: How Zendesk helps iCard grow its customer base

KEEN

KEEN puts its best foot forward with customers and partners

CCI Systems

CCI Systems turns to Zendesk to keep customers connected

Dollar Shave Club

Dollar Shave Club shaves down service costs with Answer Bot

Bing Lee

With Zendesk, Bing Lee continues its tradition of putting customers first

Fullscript

Fullscript + Zendesk: Enviable CSAT scores with omnichannel support

Ingersoll Rand

Ingersoll Rand + Zendesk: Powering distributors

amaysim

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

Big Fish Games

With Zendesk, Big Fish Games reduced wait time by 16%

Circles.Life

Circles.Life + Zendesk: New markets, same superb support

GoFundMe

GoFundMe strives for uber-fast first response times

Carsales

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

ACLU

ACLU + Zendesk: Better internal collaboration

Handy

Handy saved 60% on CX costs by switching to Zendesk products

Cleverbridge

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

BrowserStack

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

Instacart

Instacart + Zendesk: A solution too good for just one kind of customer

Harry's

Harry's scaled their customer service and saved time using Zendesk Support

Fairfax Media

With Zendesk Support, Fairfax media reduced cost by 25%

Deliveroo

Deliveroo uses Zendesk Support to serve three distinct customer groups

Dreams

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

GHD

Zendesk + GHD: Great hair days call for great support

Easy Taxi

Easy Taxi uses Zendesk to build relationships with their drivers

Connective

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

Foodpanda

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

Acquia

Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

John Lewis Partnership

The John Lewis Partnership supports over 70,000 employees with Zendesk Support

Coursera

Coursera recognized Zendesk Support as a system they could grow with

Deckers Brands

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

Harris Farm Markets

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

InVision

InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API

Fiverr Customer Story

See how Fiverr uses Zendesk Support to serve its thriving marketplace

Animoto

See how Animoto leveraged light agents and a knowledge base to scale support

Box

Box+Zendesk: Measurable results from putting the API and Apps Framework to work

Groupon

Groupon + Zendesk: Scaling support for global business

Federal Communications Commission

FCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies

BaubleBar

BaubleBar chose Zendesk Support for its integration with Magento

City of Hampton

The City of Hampton uses Zendesk Support to Increase internal engagement

JustGiving

Supporting the world's largest online fundraising community with Zendesk Support

charity: water

Using Zendesk Guide to redefine the user experience

JibJab

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

Forever New

First response time to 250 stores improved by 73%

Adslot

Zendesk Talk helps Adslot maintain 95% customer satisfaction

The Cotton On Group

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

AllSaints

AllSaints saw a 14-point NPS® increase over 12 months

Edmunds.com

Edmunds Live Help relies on Zendesk Chat for 50% of their volume

Aurora Fashions

Aurora Fashions supports multiple brands and delivers an omnichannel experience

AdRoll

Adroll + Zendesk: cutting first reply times in half with Zendesk Support