The best in the business use the best in service

Healthcare

HotDoc tames fast ticket growth with self service strategy

Zendesk Startup CX Awards: Trust & Will

Zendesk helps BtcTurk scale while keeping CX a priority

Zendesk Startup CX Awards: Ascent360

Furlenco serves customers better by listening to data

Zendesk Startup CX Awards: MadHive

greytHR: From startup to leader with superior customer service

Zendesk Startup CX Awards: Storyhub

Zendesk Startup CX Awards: Atom Finance

Age of Learning delivers all time high CSAT scores + 30% efficiency increase

PURE delivers innovative internal support with a boost from Assist

Foundant: Growth powered by great client relationships

Immunotec transforms CX with Premier Enterprise Support

Genial invests in Zendesk CX to serve a growing financial market

Warren's CX platform designed to delight investors

Zendesk Startup CX Awards: Firstbase

Zendesk Startup CX Awards: Studs

Zendesk Startup CX Awards: NutriSense

Zendesk Startup CX Awards: Lang.ai

Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion

Spartan Race champions messaging for scaling support

ftrack: One CX ecosystem powering 24/7 global support

How Zendesk helped Skroutz handle a 10X increase in CX activity

UpStack boosts sales and doubles revenue with Zendesk Sell

Financial Services

GCash empowers mobile wallet customers through CX innovation

ZeroFox: New CX solutions to support hypergrowth

Mode uses messaging to drive better customer experiences

Dorm Room Movers grows its business with cutting-edge messaging

HeartFlow scales with Zendesk to transform heart healthcare

Unity saves $1.3 million with Zendesk automations + self-service

Four Winds Casinos meets online gaming demands amid high growth

Wine.com drives loyalty with personalized service + live chat sommeliers

Staples Canada pairs Zendesk with MaestroQA to empower agent success

Rhythm Energy empowers growth and agents with agile CX

Compass delivers white glove customer service at scale

Conrad Electronic's customer care: the digital pioneer for techies

Internet & Mobile

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

Software & Technology

OnePlus chose Zendesk for its global omnichannel solution

Retail & eCommerce

OLX + Zendesk: Massive reduction in global ticket volume with self-service

Media & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Software & Technology

o9 + Zendesk: Saving time & simplifying support in supply planning

Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

Financial Services

Siemens + Zendesk: Partnership grounded in a shared vision

Education

Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users

Financial Services

PayNearby + Zendesk: Building resilience by strengthening relationships

Software & Technology

DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

Kajabi turns to AI and self-service to meet quadrupled service demand

CallHub targets more business through satisfied customers

Corkcicle scales B2C sales with next-level support

Kaizen Gaming bets on fast omnichannel support + 360 degree views

Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue

BombBomb + Zendesk: Building real relationships through technology

Retail & eCommerce

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

Financial Services

Homebridge + Zendesk: Scaling support and serving customers well

Shopify + Zendesk: One-stop shop for excellent customer support

Internet & Mobile

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center

Internet & Mobile

Uber + Zendesk: Scaling through millions of trips since 2010

Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

Zendesk helps Veeva handle 35K tickets each month

Vimeo + Zendesk: Building a custom solution

Wargaming conquers its KPIs with Zendesk

Airbnb + Zendesk: building a powerful solution together

Tesco + Zendesk: 460,000 Employees, effortlessly self-served

Stanley Black and Decker + Zendesk: Unified Support

City of Saint Paul: Driving transparency in government with Zendesk

Coda Payments + Zendesk: Handling global queries with local expertise

More customers, less tickets: How Hotjar doubled its self-service score

Illinois Court Help + Zendesk: Building more accessible support for court users

HeliosX + Zendesk: Streamlining support and driving revenue

Agile support gives Early Learning Indiana a competitive edge

SMC + Zendesk: Streamlining customer support into a single, global solution

Optimizing social messaging for a frictionless customer experience

Driving growth through CX Maturity

Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service

Udacity + Zendesk: Best-in-class with the metrics to prove it

How social messaging helped a support team make €1 million in sales

Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent

Tile + Ada + Zendesk: Achieving 291% ROI on CX investments

Indigov + Zendesk: Keeping government moving and citizens smiling

Elkhart Community Schools + Zendesk: A better everything

Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

In Good Taste + Zendesk: Going from zero to a million bottles sold online

BAUHAUS + Zendesk: the power of WhatsApp

Black Rifle Coffee + Zendesk: fueling explosive growth

Raddish Kids + Zendesk: Increased conversions and a connected remote team

Calvert County + Zendesk: Lowering costs, improving vaccine distribution

Smiles + Zendesk: Conversational support boosts retention

Drizly + TaskUs + Zendesk: Meeting unprecedented demand

Biobot + Zendesk: Rapid growth, quick implementation, strong results

FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time

Ideagen + Zendesk: Lowering complexity and building collaboration

Northmill Bank + Zendesk: omnichannel, personalized, scalable support

Novo + Zendesk: The power of a seamless, unified support platform

Glofox + Zendesk: How a data-driven approach to support paid off

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

Baleària + Zendesk: Serving passengers safely with seamless messaging

Equisoft + Zendesk: Digital transformation pioneer reimagines client support

Beloit College + Zendesk: How a school’s IT team transformed its workflow

Grubhub + Zendesk: Built-in resilience results in more opportunity

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic

KOJ Group + Zendesk: Speedy implementation, near immediate savings

DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space

Carousell + Zendesk: Expanding with multilingual self-service

Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access

Khan Academy + Zendesk: Helping remote learners during a global pandemic

Impossible Foods + Zendesk: Data-led customer support

Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel

Zendesk for Financial Services: Azimo, EBP, and Flywire

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

Freshly + Zendesk: Launching B2B meal deliveries, at scale

GitHub + Zendesk: Building a unified support platform

Keep Calm and Support On

Keeping people connected during quarantine

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

1-Stop Connections elevates its customer experience with Zendesk

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

Automattic manages its virtual global support organization with Zendesk

Fast-growing Bolt goes from data blind to data driven with Zendesk

EBP elevates its customer experience with Zendesk

Bukalapak + Zendesk: An Ecommerce Evolution

Azimo + Zendesk: Delivering priceless customer service

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

Gympass takes a healthy approach to scaling customer service

Infinity + Zendesk: Pampering film aficionados of Italy

Faberlic moves 10x faster by bringing support under one solution

Accent Group + Zendesk: Customer focused care across 13 brands

CDNetworks cuts customer inquiries in half with Zendesk Support

Dom & Tom gets process-driven with Zendesk Sell

Birchbox + Zendesk: Breaking the mold in beauty and customer service

JetBrains develops custom support for its developer community

Freshly + Zendesk: Fresh with food and customer engagement

Better service, better products: How Zendesk helps iCard grow its customer base

KEEN puts its best foot forward with customers and partners

CCI Systems turns to Zendesk to keep customers connected

Dollar Shave Club shaves down service costs with Answer Bot

With Zendesk, Bing Lee continues its tradition of putting customers first

Fullscript + Zendesk: Enviable CSAT scores with omnichannel support

Ingersoll Rand + Zendesk: Powering distributors

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

With Zendesk, Big Fish Games reduced wait time by 16%

Circles.Life + Zendesk: New markets, same superb support

GoFundMe strives for uber-fast first response times

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

ACLU + Zendesk: Better internal collaboration

Handy saved 60% on CX costs by switching to Zendesk products

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

Instacart + Zendesk: A solution too good for just one kind of customer

Harry's scaled their customer service and saved time using Zendesk Support

With Zendesk Support, Fairfax media reduced cost by 25%

Deliveroo uses Zendesk Support to serve three distinct customer groups

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

Zendesk + GHD: Great hair days call for great support

Easy Taxi uses Zendesk to build relationships with their drivers

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

The John Lewis Partnership supports over 70,000 employees with Zendesk Support

Coursera recognized Zendesk Support as a system they could grow with

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API

See how Fiverr uses Zendesk Support to serve its thriving marketplace

See how Animoto leveraged light agents and a knowledge base to scale support

Box+Zendesk: Measurable results from putting the API and Apps Framework to work

Groupon + Zendesk: Scaling support for global business

FCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies

BaubleBar chose Zendesk Support for its integration with Magento

The City of Hampton uses Zendesk Support to Increase internal engagement

Supporting the world's largest online fundraising community with Zendesk Support

Using Zendesk Guide to redefine the user experience

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

First response time to 250 stores improved by 73%

Zendesk Talk helps Adslot maintain 95% customer satisfaction

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

AllSaints saw a 14-point NPS® increase over 12 months

Edmunds Live Help relies on Zendesk Chat for 50% of their volume

Aurora Fashions supports multiple brands and delivers an omnichannel experience

Adroll + Zendesk: cutting first reply times in half with Zendesk Support