Customer Stories
The best in the business use the best in service
The companies you know and love share their experience with Zendesk
Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion
Read customer storyInternet & Mobile

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution
Read customer storyRetail & eCommerce

OLX + Zendesk: Massive reduction in global ticket volume with self-service
Read customer storyMedia & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
Read customer storySoftware & Technology

o9 + Zendesk: Saving time & simplifying support in supply planning
Read customer storyTravel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service
Read customer storyInternet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk
Read customer storySoftware & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star
Read customer storyEducation

Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users
Read customer storyFinancial Services

PayNearby + Zendesk: Building resilience by strengthening relationships
Read customer storySoftware & Technology
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DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies
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Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue
Read customer storyRetail & eCommerce

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume
Read customer storyFinancial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support
Read customer storyFinancial Services

Homebridge + Zendesk: Scaling support and serving customers well
Read customer storyInternet & Mobile
Foursquare + Zendesk: Lightning-fast self-service for a growing customer base
Read customer storyInternet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center
Read customer storyInternet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel
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Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service
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Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent
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ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support
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Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access
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Discord + Zendesk: Using deflection, automation, and AI to scale support globally
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Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets
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Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service
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Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide
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The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
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Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support
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See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Read customer storyInVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API
Read customer storyFCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies
Read customer storySupporting the world's largest online fundraising community with Zendesk Support
Read customer storyJibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase
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