Customer Stories

The best in the business use the best in service

The companies you know and love share their experience with Zendesk

Healthcare

HotDoc tames fast ticket growth with self service strategy

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Zendesk Startup CX Awards: Trust & Will

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Zendesk helps BtcTurk scale while keeping CX a priority

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Zendesk Startup CX Awards: Ascent360

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Furlenco serves customers better by listening to data

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Zendesk Startup CX Awards: MadHive

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greytHR: From startup to leader with superior customer service

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Zendesk Startup CX Awards: Storyhub

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Zendesk Startup CX Awards: Atom Finance

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Age of Learning delivers all time high CSAT scores + 30% efficiency increase

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PURE delivers innovative internal support with a boost from Assist

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Foundant: Growth powered by great client relationships

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Immunotec transforms CX with Premier Enterprise Support

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Genial invests in Zendesk CX to serve a growing financial market

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Warren's CX platform designed to delight investors

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Zendesk Startup CX Awards: Firstbase

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Zendesk Startup CX Awards: Studs

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Zendesk Startup CX Awards: NutriSense

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Zendesk Startup CX Awards: Lang.ai

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Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion

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Spartan Race champions messaging for scaling support

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ftrack: One CX ecosystem powering 24/7 global support

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How Zendesk helped Skroutz handle a 10X increase in CX activity

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UpStack boosts sales and doubles revenue with Zendesk Sell

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Financial Services

GCash empowers mobile wallet customers through CX innovation

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ZeroFox: New CX solutions to support hypergrowth

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Mode uses messaging to drive better customer experiences

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Dorm Room Movers grows its business with cutting-edge messaging

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HeartFlow scales with Zendesk to transform heart healthcare

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Unity saves $1.3 million with Zendesk automations + self-service

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Four Winds Casinos meets online gaming demands amid high growth

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Wine.com drives loyalty with personalized service + live chat sommeliers

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Staples Canada pairs Zendesk with MaestroQA to empower agent success

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Rhythm Energy empowers growth and agents with agile CX

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Compass delivers white glove customer service at scale

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Conrad Electronic's customer care: the digital pioneer for techies

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Internet & Mobile

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

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Software & Technology

OnePlus chose Zendesk for its global omnichannel solution

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Retail & eCommerce

OLX + Zendesk: Massive reduction in global ticket volume with self-service

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Media & Entertainment

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

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Software & Technology

o9 + Zendesk: Saving time & simplifying support in supply planning

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Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

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Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

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Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

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Financial Services

Siemens + Zendesk: Partnership grounded in a shared vision

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Education

Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users

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Financial Services

PayNearby + Zendesk: Building resilience by strengthening relationships

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Software & Technology

DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

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Kajabi turns to AI and self-service to meet quadrupled service demand

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CallHub targets more business through satisfied customers

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Corkcicle scales B2C sales with next-level support

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Kaizen Gaming bets on fast omnichannel support + 360 degree views

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Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue

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BombBomb + Zendesk: Building real relationships through technology

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Retail & eCommerce

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

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Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

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Financial Services

Homebridge + Zendesk: Scaling support and serving customers well

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Shopify + Zendesk: One-stop shop for excellent customer support

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Internet & Mobile

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

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Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center

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Internet & Mobile

Uber + Zendesk: Scaling through millions of trips since 2010

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Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

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Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

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Zendesk helps Veeva handle 35K tickets each month

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Vimeo + Zendesk: Building a custom solution

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Wargaming conquers its KPIs with Zendesk

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Airbnb + Zendesk: building a powerful solution together

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Tesco + Zendesk: 460,000 Employees, effortlessly self-served

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Stanley Black and Decker + Zendesk: Unified Support

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City of Saint Paul: Driving transparency in government with Zendesk

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Coda Payments + Zendesk: Handling global queries with local expertise

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More customers, less tickets: How Hotjar doubled its self-service score

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Illinois Court Help + Zendesk: Building more accessible support for court users

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HeliosX + Zendesk: Streamlining support and driving revenue

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Agile support gives Early Learning Indiana a competitive edge

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SMC + Zendesk: Streamlining customer support into a single, global solution

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Optimizing social messaging for a frictionless customer experience

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Driving growth through CX Maturity

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Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service

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Udacity + Zendesk: Best-in-class with the metrics to prove it

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How social messaging helped a support team make €1 million in sales

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Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent

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Tile + Ada + Zendesk: Achieving 291% ROI on CX investments

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Indigov + Zendesk: Keeping government moving and citizens smiling

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Elkhart Community Schools + Zendesk: A better everything

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Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

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In Good Taste + Zendesk: Going from zero to a million bottles sold online

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BAUHAUS + Zendesk: the power of WhatsApp

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Black Rifle Coffee + Zendesk: fueling explosive growth

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Raddish Kids + Zendesk: Increased conversions and a connected remote team

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Calvert County + Zendesk: Lowering costs, improving vaccine distribution

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Smiles + Zendesk: Conversational support boosts retention

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Drizly + TaskUs + Zendesk: Meeting unprecedented demand

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Biobot + Zendesk: Rapid growth, quick implementation, strong results

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FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time

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Ideagen + Zendesk: Lowering complexity and building collaboration

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Northmill Bank + Zendesk: omnichannel, personalized, scalable support

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Novo + Zendesk: The power of a seamless, unified support platform

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Glofox + Zendesk: How a data-driven approach to support paid off

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Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

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Baleària + Zendesk: Serving passengers safely with seamless messaging

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Equisoft + Zendesk: Digital transformation pioneer reimagines client support

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Beloit College + Zendesk: How a school’s IT team transformed its workflow

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Grubhub + Zendesk: Built-in resilience results in more opportunity

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ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

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Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic

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KOJ Group + Zendesk: Speedy implementation, near immediate savings

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DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space

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Carousell + Zendesk: Expanding with multilingual self-service

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Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access

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Khan Academy + Zendesk: Helping remote learners during a global pandemic

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Impossible Foods + Zendesk: Data-led customer support

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Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel

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Zendesk for Financial Services: Azimo, EBP, and Flywire

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Discord + Zendesk: Using deflection, automation, and AI to scale support globally

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Freshly + Zendesk: Launching B2B meal deliveries, at scale

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GitHub + Zendesk: Building a unified support platform

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Keep Calm and Support On

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Keeping people connected during quarantine

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Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

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1-Stop Connections elevates its customer experience with Zendesk

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Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

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Automattic manages its virtual global support organization with Zendesk

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Fast-growing Bolt goes from data blind to data driven with Zendesk

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EBP elevates its customer experience with Zendesk

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Bukalapak + Zendesk: An Ecommerce Evolution

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Azimo + Zendesk: Delivering priceless customer service

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Daniel Wellington seamlessly scales customer service worldwide with Zendesk

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Gympass takes a healthy approach to scaling customer service

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Infinity + Zendesk: Pampering film aficionados of Italy

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Faberlic moves 10x faster by bringing support under one solution

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Accent Group + Zendesk: Customer focused care across 13 brands

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CDNetworks cuts customer inquiries in half with Zendesk Support

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Dom & Tom gets process-driven with Zendesk Sell

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Birchbox + Zendesk: Breaking the mold in beauty and customer service

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JetBrains develops custom support for its developer community

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Freshly + Zendesk: Fresh with food and customer engagement

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Better service, better products: How Zendesk helps iCard grow its customer base

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KEEN puts its best foot forward with customers and partners

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CCI Systems turns to Zendesk to keep customers connected

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Dollar Shave Club shaves down service costs with Answer Bot

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With Zendesk, Bing Lee continues its tradition of putting customers first

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Fullscript + Zendesk: Enviable CSAT scores with omnichannel support

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Ingersoll Rand + Zendesk: Powering distributors

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amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

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With Zendesk, Big Fish Games reduced wait time by 16%

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Circles.Life + Zendesk: New markets, same superb support

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GoFundMe strives for uber-fast first response times

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Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

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ACLU + Zendesk: Better internal collaboration

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Handy saved 60% on CX costs by switching to Zendesk products

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cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

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BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

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Instacart + Zendesk: A solution too good for just one kind of customer

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Harry's scaled their customer service and saved time using Zendesk Support

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With Zendesk Support, Fairfax media reduced cost by 25%

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Deliveroo uses Zendesk Support to serve three distinct customer groups

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Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

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Zendesk + GHD: Great hair days call for great support

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Easy Taxi uses Zendesk to build relationships with their drivers

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The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

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Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

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Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

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The John Lewis Partnership supports over 70,000 employees with Zendesk Support

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Coursera recognized Zendesk Support as a system they could grow with

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UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

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See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

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InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API

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See how Fiverr uses Zendesk Support to serve its thriving marketplace

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See how Animoto leveraged light agents and a knowledge base to scale support

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Box+Zendesk: Measurable results from putting the API and Apps Framework to work

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Groupon + Zendesk: Scaling support for global business

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FCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies

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BaubleBar chose Zendesk Support for its integration with Magento

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The City of Hampton uses Zendesk Support to Increase internal engagement

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Supporting the world's largest online fundraising community with Zendesk Support

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Using Zendesk Guide to redefine the user experience

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JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

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First response time to 250 stores improved by 73%

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Zendesk Talk helps Adslot maintain 95% customer satisfaction

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Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

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AllSaints saw a 14-point NPS® increase over 12 months

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Edmunds Live Help relies on Zendesk Chat for 50% of their volume

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Aurora Fashions supports multiple brands and delivers an omnichannel experience

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Adroll + Zendesk: cutting first reply times in half with Zendesk Support

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