Messaging software

Deliver rich conversational experiences

Provide instant help on your website, mobile apps, social and business channels

Complete messaging solution

Meet customers where they are

Customers expect great service across all channels. Messaging makes it easy to deliver personalised and engaging interactions—without putting in more effort. It comes with built-in automation and AI, so you can serve more customers and can be completely customised to meet your needs.

Loyalty
Build and grow customer relationships by reaching out with contextual, timely interactions.
Speed
Help customers do more themselves using bots and integrations, letting agents step in only when necessary.
Personalisation
Use customer data to initiate rich, interactive conversations that are tailored to their needs.

Bots

Enable 24/7 support

Enhance your agents by deflecting common questions with Zendesk bots. They deliver instant answers 24/7 across all of your service channels, so customers never have to wait.

Web, mobile, social and business channels

Stay connected on any channel

Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook, and business productivity tools like Slack to deliver instant support for customers, business partners and employees.

Agent workspace

All interactions in one place

Customer conversations and information live in a centralised workspace so agents get all the tools, and customer context they need to provide personalised service across any channel.