Messaging and live chat software
Deliver rich conversational experiences
Add messaging to your website, mobile apps, social and business channels so customers can reach you instantly
Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalised and engaging interactions. With Zendesk, get messaging right out-of-the-box or fully customise it to meet your needs.
Automation and AI
Enable 24/7 support
Answer Bot provides two distinct ways to enable customers to get help - even when agents are not available. No coding is required and it is fully customisable.
Web, mobile, social and business channels
Stay connected on any channel
Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook, and business productivity tools like Slack to deliver instant support for customers, business partners and employees.
All interactions in one place
Customer conversations and information live in a centralised workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.
Make messaging your own
Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers, and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”
Group GM IT and Digital, Cathay Pacific Airways