Messaging and live chat software

Deliver rich conversational experiences

Add messaging to your website, mobile apps, social and business channels so customers can reach you instantly

Messaging screenshot

Complete messaging solution

Meet customers where they are

Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalised and engaging interactions. With Zendesk, get messaging right out-of-the-box or fully customise it to meet your needs.

  • Convenience

    Have a continuous conversation across channels, so customers never have to repeat themselves.

  • Speed

    Help customers do more themselves using bots and integrations, letting agents step in only when necessary.

  • Personalisation

    Use customer data to initiate rich, interactive conversations that are tailored to their needs.

Automation and AI

Enable 24/7 support

Answer Bot provides two distinct ways to enable customers to get help - even when agents are not available. No coding is required and it is fully customisable.

Web, mobile, social and business channels

Stay connected on any channel

Add messaging to your website or mobile app, popular social channels like WhatsApp or Facebook, and business productivity tools like Slack to deliver instant support for customers, business partners and employees.

Agent workspace

All interactions in one place

Customer conversations and information live in a centralised workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.

Customisation tools

Make messaging your own

Stylized screenshot: tickets created by month
Stylized screenshot: dashboard charts
Stylized screenshot: dashboard customization
Stylized screenshot: tickets created by month

Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.

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Stylized screenshot: dashboard customization
Logo: Cathay Pacific Airways
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers, and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”

Lawrence Fong

Group GM IT and Digital, Cathay Pacific Airways

Customer service is hard. Zendesk makes it easier.