Customers

Charity: Water

Connecting with supporters to change the world

"We're designing something where [our supporters] can find the answer that they're looking for quickly."

box

How Box drives customer satisfaction

"In switching to Zendesk, we've seen a dramatic spike in customer satisfaction right off the bat"

REA

How REA Group delights their internal customers

"Our customer satisfaction has improved quite a bit—we're delighted with our results of over 98%"

Animoto

How to help customers help themselves

BigTent

How to save lots of time and money

Brightidea

Great customer service extends beyond the support team

BuiltLean

Improving support by moving from email to Zendesk

CE On-Demand

Robust reporting helps a cloud business scale

Channel Master

Streamlining support and raising customer satisfaction by 15%

charity: water

It's about much more than a service. It's about an experience.

CoreMedia

How to engage employees and clients

Cyber-duck

Moving from task management software means nothing falls through the cracks

dotMailer

More structure creates more efficiencies and satisfaction

Elance

Integrating with Ifbyphone to find the right customer service voice

eServe BPO

Faster response times means happier customers

Eventfinda

Automated responses save time and headcount

FindTheBest

Slashing customer service resolution time in half

Fiverr

Supporting a new breed of business

Gengo

We were ready to use the product in 20 minutes

Groupon

How to manage explosive growth

Hightail

Delivering customer service 35% faster

HomeShop18

Robust forums help customers help themselves

JobAdder

When keeping it simple does the trick

JustGiving

Supporting the world's largest online fundraising community

KashFlow

Customer satisfaction ratings motivate agents

L’Oreal

How to beautify your ticket management

Ledarna

How to proactively manage your internal IT

LJ Hooker Limited

Revolutionising Customer Support for Australasia's Largest Real Estate Agent

Lucidchart

Charting a path to 99% customer satisfaction

Maxnet

How to keep your brand intact

mi-fi

The Web 2.0 accountant: Building relationships through technology

ModCloth

Striving to be the best e-retail service center on the planet

Moonfruit

How to remove barriers to website creation

Nitro

Maintaining a consistent level of service for all

Noordz

Paving the way for a new kind of online retail experience

OpenTable

How to fill millions of empty tables

Out of Milk

Topic suggestions reduce ticket volume by 70%

Parkmobile

Using Zendesk to address a rapidly evolving marketplace

Patch

How to provide support for every community

Ponoko

We are getting much smarter questions from customers

Postbox

Our entire support process is more efficient

Prezi

Since using Zendesk, our customers are much happier

QuiBids

Rapid response is key for a fast-paced business

Rally.org

Streamlined support for causes and customers

School Loop

It was clear that Zendesk was a better solution. Our support staff loved it.

School of Rock

Inspiring kids to be rockstars starts with rockstar support

Scribd

Automatic routing is a lifesaver that eliminates countless hours of work.

ServCorp

Helping Staff Work Smarter Not Harder With Zendesk

Sony Music

How to cultivate a passionate fan base

SwitchEasy

Making an easy switch to new customer support

Tradeshift

Customizing support for multiple brands

Trivago

Improving customer service with multilingual support

Tungle.me

We can now easily receive, track, and solve support tickets.

Twilio

Easy to use, all the while offering tremendous power

VanMeijel

Decreasing response time despite increase in tickets

Vend

Improving response time by over 300%

WebLITE

Transforming customer service in just two weeks

WePay

How to deliver service to a diversifying user base

Wintec

97% customer satisfaction across multiple departments

Xerox

How to implement a flexible solution

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