Customers
Vend
Customer service that scales
"In the last 6 months, our First Response Time has improved by over 300%"
REA
How REA Group delights their internal customers
"Our customer satisfaction has improved quite a bit—we're delighted with our results of over 98%"
box
How Box drives customer satisfaction
"In switching to Zendesk, we've seen a dramatic spike in customer satisfaction right off the bat"
Empire Avenue
The power of
multi-channel support
"We can have customers coming in from multiple avenues, like Twitter, Facebook, and email"
20th Century Fox
Making the IT Help Desk More Efficient
American Support
How to provide superior support
Animoto
How to help customers help themselves
Artists.MTV
A new approach to customer service for a new age of music
BigTent
How to save lots of time and money
Box
What a difference a simple web interface makes
Brightidea
Great customer service extends beyond the support team
BuiltLean
Improving support by moving from email to Zendesk
CALE Parking
How to setup your help desk in 20 minutes
Carbon Guerrilla
How to help customers think green, save green
CE On-Demand
Robust reporting helps a cloud business scale
Central Desktop
How to meet growing market needs
Channel Master
Streamlining support and raising customer satisfaction by 15%
charity: water
Connecting with supporters to change the world
City of Hampton
How to better stay engaged internally
Compete, Inc.
How to close the loop from sales to support
Connect2Field
How to do more with less
CoreMedia
How to engage employees and clients
coresystems ag
How to seamlessly work with separate cloud solutions
crowdSPRING
How to delight your community
Cubic Telecom
How to decrease response time by 60%
Denver Broncos
How to provide transparency
DirectWithHotels
Swapping email for seamless support
dotMailer
More structure creates more efficiencies and satisfaction
Elance
Integrating with Ifbyphone to find the right customer service voice
eServe BPO
Faster response times means happier customers
Eventfinda
Automated responses save time and headcount
FindTheBest
Slashing customer service resolution time in half
Fiverr
Supporting a new breed of business
Forever New
73% improvement in first response time
Gawker Media
How to react fast during hard times
Gengo
We were ready to use the product in 20 minutes
Gilt Groupe
Creating a luxury customer service experience
GoPhoto
How to revolve around support
Griffin Technology
How to push the envelope in personal technology
Groupon
How to manage explosive growth
HomeShop18
Robust forums help customers help themselves
Hypnotic Zoo
Turning customers into advocates
JobAdder
When keeping it simple does the trick
JustGiving
Supporting the world's largest online fundraising community
KashFlow
Customer satisfaction ratings motivate agents
Kwik Kopy
How to improve franchise support
L’Oreal
How to beautify your ticket management
Ledarna
How to proactively manage your internal IT
Leslie Corporation
Streamlining multi-channel customer support
LJ Hooker Limited
Revolutionising Customer Support for Australasia's Largest Real Estate Agent
Lonely Planet
How to manage crowdsourced content
Lucidchart
Charting a path to 99% customer satisfaction
Maxnet
How to keep your brand intact
Merlin Information Systems
How to future-proof customer support
mi-fi
The Web 2.0 accountant: Building relationships through technology
ModCloth
Striving to be the best e-retail service center on the planet
Moonfruit
How to remove barriers to website creation
Nakornpayap International School
Handling hundreds of queries in a very short time
New Zealand Post
Zendesk is significantly superior to the competition.
News Digital Media
Powering multi-channel, multi-brand support
NHS Greater Glasgow and Clyde
Streamlining procurement workflow
Nitro
Maintaining a consistent level of service for all
NSW Government Licensing Service
Easily managing tickets away from the office
Ohio Wesleyan University
Much cheaper than to upgrade our old system.
OpenTable
How to fill millions of empty tables
Out of Milk
Topic suggestions reduce ticket volume by 70%
Parkmobile
Using Zendesk to address a rapidly evolving marketplace
Patch
How to provide support for every community
Pathway Software
Forums drive self-help among healthcare professionals
Ponoko
We are getting much smarter questions from customers
Postbox
Our entire support process is more efficient
Prezi
Since using Zendesk, our customers are much happier
Pronto Marketing
Customer service that scales
QuiBids
Rapid response is key for a fast-paced business
Rackspace Cloud
How to raise the bar with fanatical support
Rally.org
Streamlined support for causes and customers
REA Group
How to centralize your support
Resume Companion
Reducing response time across a rapidly growing business
ReverbNation
Customer service outgrows email
School Loop
It was clear that Zendesk was a better solution. Our support staff loved it.
School of Rock
Inspiring kids to be rockstars starts with rockstar support
Scribd
Automatic routing is a lifesaver that eliminates countless hours of work.
Sears Canada
How to go from call center to full support
ServCorp
Helping Staff Work Smarter Not Harder With Zendesk
SlideRocket
How to increase upsell opportunities
Sony Music
How to cultivate a passionate fan base
Splaype from Quality Time Lab
A scalable solution enabling rapid growth
Support Solutions
After one week, the improvement in efficiency was so great.
SwitchEasy
Making an easy switch to new customer support
Tern Bicycles
Keeping pace with a rapidly growing business
TerraCycle
How to save the planet with waste
The Royal Children’s Hospital
Making support more collaborative and effective
Tradeshift
Customizing support for multiple brands
TrafficDito
Improved response times with Twitter
Tumblr
Zendesk reports have been extremely effective
Tungle.me
We can now easily receive, track, and solve support tickets.
Twilio
Easy to use, all the while offering tremendous power
UCLA Department of Psychology
Zendesk reports help motivate us.
University of Lincoln, UK
Our customers are thrilled with the level of service.
VanMeijel
Decreasing response time despite increase in tickets
Vend
Improving response time by over 300%
Vodafone
How to support 15,000 customers with 5 agents
WebLITE
Transforming customer service in just two weeks
WePay
How to deliver service to a diversifying user base
Xerox
How to implement a flexible solution
Yammer
Our 3-person team can now respond to 2,000 tickets per month
YouSendIt
Delivering customer service 35% faster
Zoosk
Our support agents absolutely love using Zendesk.
Zuora
Multi-channel support for a growing customer base
