Now that is a unique combination.
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Using the Zendesk API, Box created a custom app to provide agents with visual cues, based on a customer health score
Tesco’s global internal help desk team uses Zendesk to process more than 20,000 tickets each week
The support team at Connective achieves a 99% CSAT rate and has seen live chat grow as their most popular channel
Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app
Harris Farm Markets
See how Harris Farm Markets uses Zendesk to listen honestly and respond to its customers
With Help Center, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)
Slack chose Zendesk as a tool they could scale with, and saw a 74% improvement in first response time after adoption
By partnering with Zendesk and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%
UGG® and Deckers Brands built the framework for their "Click and Collect" use case literally overnight
The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%