Customer Stories

Best-in-class CX for the best in the business

The companies you know and love share their experience with Zendesk

ROI of Zendesk

+500% increase in regional sales over the previous year thanks to Zendesk integrations

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Retail & eCommerce

The John Lewis Partnership supports over 70,000 employees with Zendesk Support

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ROI of Zendesk

Four Seasons makes guest interactions seamless with messaging

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Manufacturing

Polaris + Zendesk: How a rapidly scaling team supports 30% more accounts per agent

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Internet & Mobile

Reverb + Zendesk: How an all-musician proactive support team helps people play on

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Financial Services

Siemens + Zendesk: Partnership grounded in a shared vision

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Software & Technology

Mailchimp + Zendesk: Using the voice of the customer as a north star

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ROI of Zendesk

Grubhub + Zendesk: Built-in resilience results in more opportunity

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Internet & Mobile

Shopify + Zendesk: One-stop shop for excellent customer support

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Internet & Mobile

Instacart + Zendesk: A solution too good for just one kind of customer

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Financial Services

Homebridge + Zendesk: Scaling support and serving customers well

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Luxury Retail

Liberty navigates a pivot from in-store to online retail with the help of Zendesk

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ROI of Zendesk

Zendesk aids Lush in its drive to grow through ethical values and positivity

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ROI of Zendesk

Virgin Pulse: self-service + good employee experience supports growth

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ROI of Zendesk

Udacity + Zendesk: Best-in-class with the metrics to prove it

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ROI of Zendesk

How social messaging helped a support team make €1 million in sales

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ROI of Zendesk

Handy saved 60% on CX costs by switching to Zendesk products

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ROI of Zendesk

Limeade facilitates global expansion with Zendesk

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ROI of Zendesk

Tile + Ada + Zendesk: Achieving 291% ROI on CX investments

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Smiles + Zendesk: Conversational support boosts retention

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ROI of Zendesk

UncommonGoods reduced their email volume by 72% with Zendesk Support

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Retail & eCommerce

In Good Taste + Zendesk: Going from zero to a million bottles sold online

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ROI of Zendesk

Le Tote + Zendesk: Tripling agent productivity to handle a 900% increase in ticket volume

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ROI of Zendesk

Miinto + Zendesk: Innovative, multi-lingual support for both retail customers and marketplace clients

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ROI of Zendesk

Coda Payments + Zendesk: Handling global queries with local expertise

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Retail & eCommerce

Raddish Kids + Zendesk: Increased conversions and a connected remote team

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ROI of Zendesk

HotDoc tames fast ticket growth with self service strategy

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ROI of Zendesk

Tile + Zendesk: Perfecting workflows to boost the customer experience

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ROI of Zendesk

Spartan Race champions messaging for scaling support

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Retail & eCommerce

Optimizing social messaging for a frictionless customer experience

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ROI of Zendesk

Rain builds trust and efficiency with Zendesk

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ROI of Zendesk

noissue transitions seamlessly to scale globally

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ROI of Zendesk

HeliosX + Zendesk: Streamlining support and driving revenue

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ROI of Zendesk

LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support

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ROI of Zendesk

The Boston Globe + Zendesk: Lowering cost and keeping more customers with A.I.-fueled chat

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ROI of Zendesk

HeartFlow scales with Zendesk to transform heart healthcare

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Media & Entertainment

Vimeo + Zendesk: Building a custom solution

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Healthcare

Harbor Path + BrainSell + Zendesk: Rethinking nonprofit customer service

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ROI of Zendesk

Northmill Bank + Zendesk: omnichannel, personalized, scalable support

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Education

Absorb LMS + best-in-class CX = happier customers

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Retail & eCommerce

Oz Hair and Beauty gains 360-degree customer views

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Software & Technology

CoreLogic powers CX by unifying communication channels

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Software & Technology

MongoDB shapes its CX success through data and automation

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Financial Services

Fintech Thunes drives better service with empowered agents

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Retail & eCommerce

BlendJet integrates AI with CX to boost productivity by 30%

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Software & Technology

Upwork scales global support with robust APIs and self-service

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Software & Technology

HiBob delivers flexible CX for a global roster of HR clients

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Retail & eCommerce

Data-driven CX at Thrasio supports revenue growth and innovation

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Financial Services

Prosper chooses Zendesk for innovation, fast deployment and time to value

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Education

How Zendesk helps AMBOSS serve as THE reference tool for medical professionals

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Travel & Hospitality

Accor Plus drives more revenue with a conversational strategy

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Manufacturing

Avid Ratings sees quick speed to value with Zendesk

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Financial Services

Neo Financial: Disruptive startup innovates with AI at scale

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Financial Services

Netwealth fast tracks Zendesk and attains industry-leading call wait times

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Healthcare

Inovalon: Flexible and agile CX saves 700+ hours annually

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Government

The City of Portland drives end-to-end digital services

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Retail & eCommerce

Honeylove shapes its success with CX data and SMS innovation

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Travel & Hospitality

Sentral elevates customer experience with powerful integrations

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Retail & eCommerce

Mizzen+Main turns support into a profit center with personalized data

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Financial Services

Fave + Zendesk: Gaining speed, insight and traction

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Retail & eCommerce

b8ta brings a human touch to customer support

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Retail & eCommerce

Fútbol Emotion: Messaging is a winning strategy for growth

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Software & Technology

Zendesk Startup CX Awards: Ascendo

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Financial Services

CoinJar: Productivity and savings add up with Zendesk Sell

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Retail & eCommerce

Zendesk Startup CX Awards: Mila Cares

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Government

GHVP chooses Zendesk for compliance and transparency in government

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Media & Entertainment

Zendesk Startup CX Awards: Beatclub

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Retail & eCommerce

Pair Eyewear sees continued growth with Zendesk’s CX platform

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Software & Technology

Zendesk Startup CX Awards: Trust & Will

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Financial Services

Zendesk helps BtcTurk scale while keeping CX a priority

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Software & Technology

Zendesk Startup CX Awards: Ascent360

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Retail & eCommerce

Furlenco serves customers better by listening to data

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Media & Entertainment

Zendesk Startup CX Awards: MadHive

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Software & Technology

greytHR: From startup to leader with superior customer service

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Retail & eCommerce

Zendesk Startup CX Awards: Pair Eyewear

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Retail & eCommerce

Zendesk Startup CX Awards: Storyhub

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Financial Services

Zendesk Startup CX Awards: Atom Finance

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Education

Age of Learning delivers all time high CSAT scores + 30% efficiency increase

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Financial Services

PURE delivers innovative internal support with a boost from Assist

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Software & Technology

Foundant: Growth powered by great client relationships

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Healthcare

Immunotec transforms CX with Premier Enterprise Support

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Financial Services

Genial invests in Zendesk CX to serve a growing financial market

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Financial Services

Warren's CX platform designed to delight investors

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Software & Technology

Zendesk Startup CX Awards: Firstbase

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Retail & eCommerce

Zendesk Startup CX Awards: Studs

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Retail & eCommerce

Zendesk Startup CX Awards: NutriSense

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Software & Technology

Zendesk Startup CX Awards: Lang.ai

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Software & Technology

Riley Cillian connects millions with greater efficiency and inclusion

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Media & Entertainment

ftrack: One CX ecosystem powering 24/7 global support

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Retail & eCommerce

How Zendesk helped Skroutz handle a 10X increase in CX activity

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Software & Technology

UpStack boosts sales and doubles revenue with Zendesk Sell

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Financial Services

GCash empowers mobile wallet customers through CX innovation

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Software & Technology

ZeroFox: New CX solutions to support hypergrowth

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Financial Services

Mode uses messaging to drive better customer experiences

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ROI of Zendesk

Dorm Room Movers grows its business with cutting-edge messaging

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ROI of Zendesk

Unity saves $1.3 million with Zendesk automations + self-service

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Media & Entertainment

Four Winds Casinos meets online gaming demands amid high growth

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Retail & eCommerce

Wine.com drives loyalty with personalized service + live chat sommeliers

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Retail & eCommerce

Staples Canada pairs Zendesk with MaestroQA to empower agent success

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Energy

Rhythm Energy empowers growth and agents with agile CX

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Retail & eCommerce

Compass delivers white glove customer service at scale

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Financial Services

TNG Digital serves 16 million users with greater insights and efficiency

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Retail & eCommerce

Conrad Electronic's customer care: the digital pioneer for techies

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Internet & Mobile

Photobucket delivers 24/7 member support with messaging

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Manufacturing

Orica + Zendesk: Expert help in every corner of the globe

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Software & Technology

Kajabi turns to AI and self-service to meet quadrupled service demand

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Media & Entertainment

Achievement unlocked for Nexters: Smashing KPIs amid double digit growth

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Software & Technology

CallHub targets more business through satisfied customers

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Retail & eCommerce

Corkcicle scales B2C sales with next-level support

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Media & Entertainment

Kaizen Gaming bets on fast omnichannel support + 360 degree views

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Travel & Hospitality

Landscapes Golf Management sees green with Zendesk CRM

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Retail & eCommerce

MyDeal.com.au builds brand trust through personalized customer experiences

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Retail & eCommerce

Sendle delivers the goods with omnichannel customer service

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Retail & eCommerce

Pet Lovers Centre + Zendesk: Exceeding customer expectations for the love of pets

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Manufacturing

Galls + Zendesk: Sell delivers higher sales capacity and increased speed to revenue

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Travel & Hospitality

Agoda + Zendesk: Connecting travel partners and employees with effective service

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BombBomb + Zendesk: Building real relationships through technology

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Financial Services

Latitude Financial + Zendesk: Three days, endless solutions

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Government

City of Saint Paul: Driving transparency in government with Zendesk

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Manufacturing

PRISM+ delivers top quality consumer electronics with customer service to match

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Media & Entertainment

WATCHA + Zendesk: Personalized streaming experiences with seamless customer care

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Software & Technology

o9 + Zendesk: Saving time & simplifying support in supply planning

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Financial Services

Xendit is building trust in fintech with exceptional customer service

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Software & Technology

More customers, less tickets: How Hotjar doubled its self-service score

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Government

Illinois Court Help + Zendesk: Building more accessible support for court users

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Media & Entertainment

REA Group + Zendesk: Customer insights drive service and product innovation

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Financial Services

StashAway + Zendesk: Human communication builds trust with finance robo-advisor

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Education

Agile support gives Early Learning Indiana a competitive edge

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Retail & eCommerce

Lights4fun + Zendesk: Powering proactive service

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Retail & eCommerce

ShopBack + Zendesk: Automating 70% of customer success while empowering agents

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Telecommunications

Tucows + Zendesk: How driving efficiency boosts CX

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Software & Technology

Driving growth through CX Maturity

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Financial Services

Small and mighty teams innovate their way to CX Maturity

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Software & Technology

Agents play a key role in the company's mission: making it easier to buy and sell real estate

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Government

Indigov + Zendesk: Keeping government moving and citizens smiling

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Financial Services

Sezzle + Zendesk: Building on best practice to support rapid growth

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Retail & eCommerce

FairPrice Group + Zendesk: Breaking down silos at scale

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Education

Elkhart Community Schools + Zendesk: A better everything

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Financial Services

Credit Union of Colorado + Tyfone + Zendesk: Elevating the customer experience

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Healthcare

Luma Health + Zendesk: Healthcare communication in a new world

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Retail & eCommerce

BAUHAUS + Zendesk: the power of WhatsApp

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Travel & Hospitality

Klook + Zendesk: Building agility in a time of unprecedented change

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Retail & eCommerce

Black Rifle Coffee + Zendesk: fueling explosive growth

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Financial Services

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Financial Services

Rain + Zendesk: Streamlining customer service to scale a business

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Financial Services

PayNearby + Zendesk: Building resilience by strengthening relationships

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Education

The Smith Family + Zendesk: Side-by-side innovation with impact

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Software & Technology

DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

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Government

Calvert County + Zendesk: Lowering costs, improving vaccine distribution

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Financial Services

Quicko + Zendesk: Hassle-free tax support, at scale

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Education

learnsignal + Zendesk: Building trust and loyalty with customers

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RedDoorz + Zendesk: Streamlining, scaling, and thriving

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Education

ManageBac + Zendesk: Scaling fast to support online learning

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Financial Services

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Education

Tech for Good: Stories about how people are using Zendesk to help their communities

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Healthcare

Saludsa + Zendesk: Delivering compassionate, data-driven healthcare

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Financial Services

Neat + Zendesk: 24/7 omnichannel support for startups

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ROI of Zendesk

Veyo + Zendesk: Healthcare rideshare innovator improves reply times

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Software & Technology

Prezi + Zendesk: A culture of customer-centric collaboration

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Drizly + TaskUs + Zendesk: Meeting unprecedented demand

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Healthcare

Biobot + Zendesk: Rapid growth, quick implementation, strong results

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Software & Technology

FullStory + Zendesk: Reducing ticket volume by 25% and saving agents time

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Software & Technology

Ideagen + Zendesk: Lowering complexity and building collaboration

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Standard Beverage + Zendesk: A sales solution designed for legendary growth

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Financial Services

Novo + Zendesk: The power of a seamless, unified support platform

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Education

Microverse + Zendesk: Scaling up to meet global students

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Internet & Mobile

Glofox + Zendesk: How a data-driven approach to support paid off

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Internet & Mobile

Zendesk + Careem: One crisis and one Super opportunity lead to greater strength

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Travel & Hospitality

Baleària + Zendesk: Serving passengers safely with seamless messaging

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Financial Services

Saretec + Zendesk: Exceptional internal and external support experiences

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Equisoft + Zendesk: Digital transformation pioneer reimagines client support

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Education

Beloit College + Zendesk: How a school’s IT team transformed its workflow

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Software & Technology

ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support

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Financial Services

Mukuru + Zendesk: Scaling efficiently through self-service and analytics

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Education

Zendesk + Grapevine Colleyville ISD: Increasing efficiency amid a pandemic

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Retail & eCommerce

KOJ Group + Zendesk: Speedy implementation, near immediate savings

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Financial Services

DANA + Zendesk: Banking on CX to transform Indonesia’s digital wallet space

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Progility + Zendesk: Faster, simpler, more cost-effective support

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Education

PassMeFast + Zendesk: On the road to driving success

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Retail & eCommerce

Carousell + Zendesk: Expanding with multilingual self-service

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Financial Services

Bitkub + Zendesk: Democratizing cryptocurrency exchange through simple, secure access

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Retail & eCommerce

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Non-Profit

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Education

Khan Academy + Zendesk: Helping remote learners during a global pandemic

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Retail & eCommerce

Impossible Foods + Zendesk: Data-led customer support

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Software & Technology

MakeSpace + Zendesk: Partnering to make storage a snap

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Software & Technology

Plesk + Zendesk: Advanced self-service for exceptional CX

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Retail & eCommerce

Zendesk for Retail: Bloom & Wild, Huel, New Look, and Zyxel

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Financial Services

Zendesk for Financial Services: Azimo, EBP, and Flywire

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Print & Web Publishing

Zendesk for Print and Publishing: Taschen and Lonely Planet

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Zendesk for Gaming: White Hat, Discord, Riot Games, and Wargaming

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Education

University of Louisville + Zendesk + BrainSell: Customer care with data-backed confidence

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Education

Thinkific + Zendesk: Support worth switching for

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Travel & Hospitality

AVE Living + Zendesk: User-friendly, data-driven, targeted selling

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Internet & Mobile

Discord + Zendesk: Using deflection, automation, and AI to scale support globally

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Retail & eCommerce

Freshly + Zendesk: Launching B2B meal deliveries, at scale

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Software & Technology

Wavy + Zendesk: Unifying the customer journey across Sales and Support

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Software & Technology

Qumu + Zendesk: Award-winning teamwork retains 90%+ of customers

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Internet & Mobile

GitHub + Zendesk: Building a unified support platform

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Non-Profit

Brandon Tidd + Zendesk: How one Luminary helps many

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Internet & Mobile

Keep Calm and Support On

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Education

Supporting learning with free platform access and quick help

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Media & Entertainment

Keeping people connected during quarantine

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ROI of Zendesk

Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets

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1-Stop Connections elevates its customer experience with Zendesk

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Retail & eCommerce

Missouri Star Quilt Company + Zendesk: Exceptional, personalized customer support

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Travel & Hospitality

Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service

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Printful switches to Zendesk for better reporting, reliability, and innovation

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Retail & eCommerce

Thrive Market scales smartly with Zendesk

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Internet & Mobile

Delivering first-class support for European SMBs with Sendcloud

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Retail & eCommerce

Feed. delivers proactive, revenue generating support with Zendesk

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Software & Technology

Through rapid growth, Yext’s customer support evolves to meet and anticipate its clients’ needs

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Internet & Mobile

Automattic manages its virtual global support organization with Zendesk

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Internet & Mobile

Fast-growing Bolt goes from data blind to data driven with Zendesk

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Financial Services

EBP elevates its customer experience with Zendesk

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Retail & eCommerce

Bukalapak + Zendesk: An Ecommerce Evolution

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Financial Services

PayJoy + Zendesk: Unlocking finance with innovation for those who lack banking access, one smartphone at a time

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Travel & Hospitality

Olala Homes leans on Zendesk to compete with vacation-rental giants

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Healthcare

Life Fitness + Zendesk: Creating a stellar, unified international B2B customer experience

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Financial Services

Azimo + Zendesk: Delivering priceless customer service

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Retail & eCommerce

Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale

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Retail & eCommerce

Daniel Wellington seamlessly scales customer service worldwide with Zendesk

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Financial Services

Nubank empowers the customer experience team to create “WoW” service

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ROI of Zendesk

Gympass takes a healthy approach to scaling customer service

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Internet & Mobile

No trading on a great customer experience: How Trade Me puts its customers first

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Media & Entertainment

Infinity + Zendesk: Pampering film aficionados of Italy

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Retail & eCommerce

Fast growth, fast resolution times: How Showpo is scaling support with Zendesk

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Internet & Mobile

Shipstation + Zendesk: Leveraging excellent customer experience to help companies grow

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Retail & eCommerce

Faberlic moves 10x faster by bringing support under one solution

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Energy

Wargaming conquers its KPIs with Zendesk

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Internet & Mobile

Dailymotion builds customer relationships and brand loyalty with Zendesk

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Retail & eCommerce

Accent Group + Zendesk: Customer focused care across 13 brands

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Healthcare

mySugr delivers personalized diabetes expertise with Zendesk

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Internet & Mobile

CDNetworks cuts customer inquiries in half with Zendesk Support

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Healthcare

One Medical + Zendesk: Transforming the patient experience

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Retail & eCommerce

Windows Outfitters TWO gets sales clarity with Zendesk Sell

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Travel & Hospitality

STAjets transforms its sales operations with Zendesk Sell

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Internet & Mobile

Dom & Tom gets process-driven with Zendesk Sell

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Media & Entertainment

Museum Hack doubles year-over-year revenue with Zendesk Sell

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Energy

Simpleray creates a customized, data-driven sales process with Zendesk Sell

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Retail & eCommerce

Birchbox + Zendesk: Breaking the mold in beauty and customer service

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Internet & Mobile

Mr Green bets on Zendesk to keep its customers satisfied

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Internet & Mobile

JetBrains develops custom support for its developer community

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Internet & Mobile

leboncoin deals in exceptional customer experiences

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Internet & Mobile

Freshly + Zendesk: Fresh with food and customer engagement

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Financial Services

Better service, better products: How Zendesk helps iCard grow its customer base

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Financial Services

Kreditech serves the underbanked with Zendesk

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Healthcare

Zendesk helps Veeva handle 35K tickets each month

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Internet & Mobile

From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk

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ROI of Zendesk

Micro Center bolsters its customer-first ethos with a customer-centric support solution

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Retail & eCommerce

KEEN puts its best foot forward with customers and partners

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Internet & Mobile

CCI Systems turns to Zendesk to keep customers connected

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Energy

No time for downtime—Weatherford uses Zendesk to keep oilfield operations running

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Internet & Mobile

LINE MOBILE’s digital-first support passes savings on to customers

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Internet & Mobile

The best marketing is a great customer experience

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Internet & Mobile

Unleashed expands omnichannel support, brand by brand

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Internet & Mobile

Dollar Shave Club shaves down service costs with Answer Bot

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Internet & Mobile

Squarespace + Zendesk: Building beautiful customer journeys, for millions of people

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Healthcare

Omada Health + Zendesk: An innovative, integrated approach for excellent patient care

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Internet & Mobile

With Zendesk, Bing Lee continues its tradition of putting customers first

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Healthcare

Fullscript + Zendesk: Enviable CSAT scores with omnichannel support

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Software & Technology

Omnichannel customer support that’s on time, and on budget

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ROI of Zendesk

LimeBike scales through high-growth cycles with Zendesk

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Manufacturing

Ingersoll Rand + Zendesk: Powering distributors

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Internet & Mobile

Viaplay’s omnichannel strategy is designed for customer happiness

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Internet & Mobile

Shaadi uses Zendesk to help singles find love

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Internet & Mobile

Accelerating sales cycles and support with Zendesk and Tray.io

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Energy

amaysim + Zendesk: Exceptional CSAT with Zendesk omnichannel support

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Financial Services

With Zendesk, agents focus on the customer, not the software

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Media & Entertainment

With Zendesk, Big Fish Games reduced wait time by 16%

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Telecommunications

Circles.Life + Zendesk: New markets, same superb support

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Software & Technology

Mediaocean + Zendesk: Gaining 40 points in satisfaction and a 305% increase in self-service

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Retail & eCommerce

OLX + Zendesk: Massive reduction in global ticket volume with self-service

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Non-Profit

The Salvation Army's IT team empowers employees to serve—and self-serve

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Internet & Mobile

Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support

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Government

State of Tennessee + Zendesk: Seamless citizen support

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Internet & Mobile

GoFundMe strives for uber-fast first response times

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Financial Services

Lincoln Investment replaced 18 individual help desks with Zendesk Support

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Media & Entertainment

Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

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Internet & Mobile

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

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Internet & Mobile

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

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Financial Services

Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support

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Internet & Mobile

99Designs+ Zendesk: Replacing 3 systems with 1 solution for every channel

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Travel & Hospitality

Minor Hotels improved its resolution time by 55% with Zendesk

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Media & Entertainment

NYX Gaming offers omnichannel customer service with Zendesk

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Internet & Mobile

OnePlus chose Zendesk for its global omnichannel solution

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Financial Services

Monese improved its FRT by 59% with a Zendesk solution

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Non-Profit

ACLU + Zendesk: Better internal collaboration

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Retail & eCommerce

Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide

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Retail & eCommerce

NatureBox decreased phone volume 60% with Zendesk Chat

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Financial Services

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

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Internet & Mobile

Uber + Zendesk: Scaling through millions of trips since 2010

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Internet & Mobile

Evernote saw a 17% reduction in ticket volume after configuring their help center

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Internet & Mobile

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

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Financial Services

Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five

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Retail & eCommerce

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

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Retail & eCommerce

Harry's scaled their customer service and saved time using Zendesk Support

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Education

Udemy + Zendesk: Keeping customers happy while scaling global support for 14M users

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Internet & Mobile

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

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Telecommunications

Play Telecom loves Zendesk Support's ease of use

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Software & Technology

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

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Internet & Mobile

Upwork has 90% self-service adoption rate with Zendesk Guide

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Media & Entertainment

With Zendesk Support, Fairfax media reduced cost by 25%

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Internet & Mobile

Deliveroo uses Zendesk Support to serve three distinct customer groups

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Retail & eCommerce

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

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Media & Entertainment

Serato + Zendesk: Fast, multi-channel support for the passionate DJ crowd

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Media & Entertainment

The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert-goers

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Retail & eCommerce

Zendesk + GHD: Great hair days call for great support

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Internet & Mobile

Movile adopted Zendesk Support to scale their customer service

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Internet & Mobile

Easy Taxi uses Zendesk to build relationships with their drivers

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Financial Services

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

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Retail & eCommerce

Tesco + Zendesk: 460,000 Employees, effortlessly self-served

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Internet & Mobile

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

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Education

The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%

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With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)

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Internet & Mobile

Slack + Zendesk: A human approach to bringing people together, at scale

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Software & Technology

Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support

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Education

Coursera recognized Zendesk Support as a system they could grow with

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Software & Technology

Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy

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Healthcare

Zendesk Support replaced 6 systems at Medidata

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Internet & Mobile

Trustpilot + Zendesk: Self-service and live chat support rapid growth

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Retail & eCommerce

UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight

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Retail & eCommerce

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

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Internet & Mobile

InVision + Zendesk: Delivering outstanding support on a strong technical foundation using the API

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Retail & eCommerce

See how Fiverr uses Zendesk Support to serve its thriving marketplace

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Media & Entertainment

See how Animoto leveraged light agents and a knowledge base to scale support

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Internet & Mobile

Box+Zendesk: Measurable results from putting the API and Apps Framework to work

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Retail & eCommerce

Groupon + Zendesk: Scaling support for global business

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ROI of Zendesk

FCC + Zendesk: Saving taxpayers 85% with greater transparency and faster replies

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Retail & eCommerce

BaubleBar chose Zendesk Support for its integration with Magento

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Education

Ohio Wesleyan University + Zendesk: Service excellence for students and staff

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Government

The team uses the Support mobile app to manage tickets remotely

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Government

The City of Hampton uses Zendesk Support to Increase internal engagement

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Non-Profit

Supporting the world's largest online fundraising community with Zendesk Support

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Non-Profit

Using Zendesk Guide to redefine the user experience

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Education

Nottingham Trent University + Zendesk: Support propels students to succeed

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Internet & Mobile

Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base

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Media & Entertainment

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

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Education

Automatic routing in Zendesk Support eliminated hours of work

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Internet & Mobile

Open Table + Zendesk: Revamped internal support with Zendesk Support

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Healthcare

Zendesk Support helps make support more collaborative and effective

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Internet & Mobile

VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume

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Retail & eCommerce

Vend improved response time by more than 300%

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Internet & Mobile

Xerox uses triggers and groups to support their workflow

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Software & Technology

Learn how Zuora's beating the industry benchmark with their multichannel support

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Internet & Mobile

Zendesk Support empowered Zoosk's agents and doubled their productivity

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Retail & eCommerce

First response time to 250 stores improved by 73%

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Education

Wintec drives 97% customer satisfaction across multiple departments

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Education

Learn what the university's focus group thought of Zendesk Support

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Government

NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process

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Telecommunications

Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees

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Media & Entertainment

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating

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Media & Entertainment

Zendesk Talk helps Adslot maintain 95% customer satisfaction

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Retail & eCommerce

Cotton On Group + Zendesk: 1700 stores, 20 countries, one CX platform

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Retail & eCommerce

AllSaints saw a 14-point NPS® increase over 12 months

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Internet & Mobile

Edmunds Live Help relies on Zendesk Chat for 50% of their volume

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Telecommunications

Sure relies on Zendesk's mobile apps for seamless support

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Retail & eCommerce

Using NPS® to engage with customers has resulted in a 98% CSAT rating

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Retail & eCommerce

Aurora Fashions supports multiple brands and delivers an omnichannel experience

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Education

Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go

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Telecommunications

Republic Wireless + Zendesk: Capturing market share by reinventing customer service

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Media & Entertainment

UTi's HR team utilizes custom analytics in Zendesk Support to earn a 98% satisfaction rating

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Media & Entertainment

Adroll + Zendesk: cutting first reply times in half with Zendesk Support

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Internet & Mobile

Foursquare + Zendesk: Lightning-fast self-service for a growing customer base

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Internet & Mobile

Support insights allow WePay to provide fast service and raise satisfaction

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Internet & Mobile

Redfin + Zendesk: Redefining the real estate experience

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Media & Entertainment

Agent satisfaction doubled with adoption of Zendesk Support

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