AgentBot is a conversational IA-powered bot with Natural Language Understanding, neural networks, LSTM, Deep Learning and Machine Learning. It chats with customers in real-time, solves their needs and provides an omnichannel experience 24/7.
Thanks to its conversational and semantic engine with multiple IA technologies, companies can interact with customers in a personalized, unstructured and natural way. The bot understands informal language, regionalisms, emojis and voice messages in +50 languages.
Its user-friendly platform and simple management make it perfect for non tech staff. Everyone can upload content, edit, create flows and add videos, buttons and carousels to the answers, among other complements, without IT intervention.
Evaluate the bot’s performance using Aivo's Analytics tool. Assess the main metrics related to transferred sessions, conversations and interactions, satisfaction and feedback and learn from the topics your customers are asking about.
You’ll also be able to improve the bot’s content day by day based on what your customers need. Aivo’s Learning tool gathers unanswered questions and sorts them by date and frequency.
AgentBot can be integrated with leading CRM and legacy systems to access customer interaction data. In addition, it is capable of detecting opportunities for cross-selling and up-selling.
AGENTBOT FOR ZENDESK CHAT
AgentBot answers frequently asked questions instantly through any digital channel using human-like dialogues and empathy.
Establish simple rules to transfer conversations from chatbot to agents in Zendesk Chat.
Agents receive the history of the conversation between the customer and the bot. They’ll have complete customer details to offer a more personalized and efficient service.
Give your customer an integrated self-service experience and increase first contact resolution level. Get started!
How to setup
To set the integration up you must have AgentBot running. It doesn’t require technical intervention. You can configure the integration directly from AgentBot’s administration platform.
Go to the Integrations section in the platform and select the option “Zendesk Chat script” if you want AgentBot’s front window for your web chat or “Zendesk Chat” if you prefer Zendesk’s front window. For more information about both options, please contact us.
Connect your Zendesk Chat account.
Upload content manually or import it (from Zendesk Guide or Excel) and start offering the best of both, automated and human Customer Service.
Note: Although Zendesk Chat integration is free of charge for any company using Aivo’s AI chatbot, AgentBot is not. Please reach out to us for more information about pricing.