Customer 360

Customer 360

Leverage your analytics platform to unlock the power of your customer data

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Customer 360 brings valuable customer data from your backend and third-party systems into Zendesk.

  • 360-degree view of each customer
  • Boost agent productivity by at least 25%
  • Personalize responses with easy access to the right data

With Customer 360, you can:

  • Embed your existing dashboards to display relevant customer data for each chat
  • Automatically look up the customer based on Email, User Id, or custom fields
  • Create buttons that link to your admin tools or third-party systems
  • Install multiple times to display different dashboards to different agents
  • Easily make changes to your dashboards and innovate rapidly without IT

Analytics platforms

Looker, Tableau, and Mode Analytics are most commonly used, but other platforms that support embedding of dashboards through iframes will also work.

Your data is safe

Customer 360 runs 100% natively in your Zendesk environment and does not rely on any third-party services. None of your Zendesk data will be collected.

Also available for Zendesk Support.

Contact us if you would like to learn more or don’t have access to an analytics platform.

Simply install the app with default settings. Once installed, set up your dashboard and buttons under App Configuration. Use placeholders to dynamically populate data about the visitor in your URLs. See below for available placeholders.

Please contact us if you have any questions or would like our team to walk you through setup.

Available placeholders

  • {{}}
  • {{visitor.emails}} (comma-separated list of user's email addresses)
  • {{visitor.external_id}}
  • {{}}
  • {{}} (Zendesk User Id)
  • {{visitor.custom_fields.<field_key>}}

App tags: analytics, dynamic, embed, iframe, custom buttons, hyperlinks, integration, backend, admin, 360-degree view, business intelligence, looker, mode analytics, tableau, microsoft power bi, stripe, shopify, salesforce, crm, erp

App Details

  • Author: Playlist
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Chat account.

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