Finn AI’s award-winning Virtual Assistants for banking deliver the best customer experience and a clear return on investment.

As the world’s only banking-specific conversational AI platform, we work with innovative retail banks and credit unions around the world to deliver Virtual Assistants specializing in digital self-service and customer acquisition that rival the biggest banking players. With Finn AI, you can realize up to 10X return on your investment and reduce your operating costs by over $1M.

For more information on integrating a Finn AI banking Virtual Assistant into Zendesk, contact us at Finn AI.

Overview

Delivering the best customer experience in banking:

• Finn AI provides optimized, out-of-the-box support for over 500 of the most common banking tasks and questions determined using real-world data about bank and credit union’s top contact drivers.
  
• On average, our Virtual Assistants contain over 90% of chat conversations with an average problem resolution of over 55% - enabling banks and credit unions to reduce their average handle time by up to 75%.
  

Deep banking domain expertise:

• Our Virtual Assistants leverage state-of-the-art deep learning based language understanding, with a banking specific language model pre-trained using >1.5 million real-world banking sentences.
  
• All natural language understanding optimization is entirely managed by Finn AI as part of our managed language understanding-as-a-service.
  
• Bank users have access to bank grade analytics and content management tools, making it easy to understand how your Virtual Assistant is performing and to keep the content in your Virtual Assistant up-to-date.
  

Clear ROI with low total cost of ownership:

• Our Virtual Assistants offer a clear return on investment, providing a 10:1 ROI within the first 12 months.
  
• Because our Virtual Assistants are pre-trained, they are able to understand over 80% of customer queries out-of-the-box.
  
• We easily integrate into your existing technology, including most banking systems and a pre-built integration into Zendesk.
  
• Set-up and maintenance is fast, easy and light, typically requiring less than 1 FTE.