Display shipping information in your tickets / conversations


Free for 14 days, free up to 50 packages / month

Requires a Shipup account

The Shipup app for Zendesk improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets / chat conversations.

The application queries your Shipup account to find customers' details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier's tracking page to know what happened with your customer's delivery.

Improve customer satisfaction with better conversations

  • Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.
  • Customers are matched by email address. No need to look for them.
  • Also available for Zendesk Chat

18 shipping carriers supported

International carriers UPS, USPS, DB Schenker, DHL, DPD UK, Fedex

French carriers

Chronopost, Colis Prive, Colissimo, Fedex France, GLS, Kiala, Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT France

New carriers can be added on request.

You need to create a Shipup account to use the Shipup app for Zendesk. If you don't own one yet, please visit for more info and register here. Once you signed up, you'll also need to import your online shop orders into Shipup, see our help center for more info.

We offer a free 14 days trial and Shipup is free up to 50 packages / month.

Installation steps

  1. Login to your Shipup account
  2. Go to and copy your private API Key
  3. Go to the Shipup app for Zendesk configuration pannel (Zendesk > Admin > Apps > Manage > Shipup > App Configuration)
  4. Paste your private API key and click Install

App Details

  • Author: Shipup
  • Support: Email / Website
  • Version: 1.0.1
  • This is an app. It will install
    right into your Zendesk
    Chat account.

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