ActiveCampaign by MWB automates your Zendesk dashboard to fetch the contact details and associated deals of the ticket from your ActiveCampaign dashboard. Admin can view the contact details directly from their Zendesk account without logging in to the ActiveCampaign account every time.
1- It easily fetches contact data through the email of ticket.
2- Admin can view as well as update a contact's first name, last name and can add/remove contact tags directly from Zendesk.
If you want more functionality we can discuss here
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