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Adherence

Dashboard to manage channel and group adherence in Zendesk

Preview image of app
Preview image of app
Preview image of app

Key Features

  • A dashboard where you can see which agent is working in which channels and groups in Zendesk
  • Auto Select AUX code based on the channel/group name
  • Physical overview on the work floor, by Integrating Kuando Busylights with Zendesk for multiple channels and/or groups, with the usage of the KuandoHUB application (Windows only) [download here] https://www.plenom.com/downloads/download-software/#
  • Busylight notification

Use Cases

  • In dashboard/work floor overview on adherence per channel/group
  • Combine channels (or groups) together to create clusters
  • See the current ticket an agent is working on

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.

App details

Works with
support
Ticketing System
Author
pluscloud
Version
1.0
Price (USD)
Free 7-day trial, then $1.00 per agent, per month

Apps install directly into your account

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