CSAT.AI automates QA, analyzing 100% of text, email and chat interactions if the customer’s questions were answered with empathy.
CSAT.AI automates QA, analyzing 100% of text, email and chat interactions. Without spreadsheets or manual entry, managers have comprehensive data to guide decisions - no matter if your agents are at their home or your office.
CSAT.AI helps you protect your company and your people. Did a customer just threaten to sue you or abuse your agent? Now you know with real time push notifications.
Our algorithms are trained on what we know, Customer Service. We take care of a significant amount scoring right from the get-go! The rest we learn along the way – gradually incorporating your company specifics into our algorithms to improve accuracy.
CSAT.AI Scores Better Customer Service with Gamified Guidance!