Git-Zen Lite for GitLab

Simple integration between Zendesk and GitLab

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Git-Zen Lite

IMPORTANT: Git-Zen for GitLab is designed to work with GitLab.com, and will not function with self-hosted instances of GitLab.

Git-Zen Lite is the FREE version of the simple yet powerful Git-Zen GitLab integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your GitLab commits. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which files needed to be changed to correct the issue right next to the ticket. Git-Zen makes it easy to look at past tickets and see exactly what code was changed to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff.

Easy to Use

To associate a GitLab commit, all you have to do is include the Zendesk ticket number in the comment of the commit, prefaced by "gz#":

this is a comment for gz#12345

Informative

See a list of related issues, files, and commits right next to the ticket. Click on a commit link to view the commit in GitLab.

Flexible

Multiple tickets can be referenced in the same commit comment. Multiple repositories can be referenced; so if a change was required to both your database schema and your web application, all of the changes will be listed together.

Affordable

Use the LITE version for free, or enjoy the full feature set for less than $20 a month (cost is per Zendesk account; Git-Zen offers an unlimited number of users with each account).

Features

Git-Zen Lite includes the following features:

  • Reference ticket from a GitLab commit
  • View files affected by a referenced commit
  • Unlimited ticket references
  • Unlimited users
  • File and commit lists limited to 5 items each

The full version of Git-Zen (available from the Zendesk Marketplace) includes all of the features of the Git-Zen Lite, but also includes the following features:

  • Create a new GitLab issue directly from Zendesk
  • Link multiple existing GitLab issues to a ticket
  • Customize which Git-Zen sections are viewable by your agents
  • Unlimited file, commit, and issue lists
  • Full product support

Git-Zen demo


for more information, please visit our website at https://www.git-zen.com

App details

  • Author: Git-Zen Lite for GitLab
  • Price: Free
  • Support: Email / Website
  • Version: 1.3.0

This is an app. It will install right into your Zendesk Support account.

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