Hourglass offers an accurate time tracking solution that automatically and in a non-obtrusive way, tracks all of the time agents spend on tickets in Zendesk.
Visibility of how your agents use their time
Track which agent worked on a ticket as well as the length of interactions and ticket activity. Easily identify time-consuming issues, complicated tasks and customers with complex queries.
Reporting as you like it
Find in your navbar useful built-in reports, filter them based on the dates and the agents you need to focus on.
Easy to use and set up
No configuration, set up or third party login required. Just install and you are ready to go. The app will fit into your team’s workflow seamlessly.
Getting started with Hourglass
1.Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
2.Select Apps > Marketplace, then find the Hourglass and click the tile.
3.On the Hourglass app page, click Install app in the upper-right corner.
4.Enter a name for the app, then click Install.