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Intermedia Unite

Integrate your Intermedia Unite business phone system with Zendesk

Preview image of app
Preview image of app
Preview image of app

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Intermedia Unite™ is a full-featured UCaaS solution that combines cloud PBX voice, chat, business SMS, video conferencing, file sharing, and contact center into a single platform.

Seamlessly integrate key functionalities of Intermedia Unite into Zendesk to increase employee productivity and deliver a more personalized experience.

Features:
  • Integrated calling: Easily place calls using Intermedia Unite directly within Zendesk.
  • Screen Pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for existing customers.
Benefits:
  • Increase productivity: Embed Intermedia Unite into everyday business applications to automate business workflows and maximize employee efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: Intermedia Unite for Zendesk is an easy to use and easy to deploy integration, with no heavy training or implementation costs.

App details

Works with
support
Ticketing System
Author
Intermedia
Version
1.0
Price (USD)
Free

Apps install directly into your account

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