Kaizo

Improve operational efficiency. Boost team performance. Increase agent retention

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The Kaizo platform transforms your team’s performance metrics into actionable insights. It enables you to effectively guide your agents towards improving their skills, self-managing their goals and delivering better service. The platform provides the tools to upgrade your operational capacity and efficiently scale your team, whilst working remotely. Kaizo empowers teams to use their time and resources more efficiently, providing a more productive and engaging digital work environment for everyone.

  • Boost agent productivity with personal goal-setting

  • Ditch your spreadsheets and save time on analyzing metrics with real-time overviews of your team’s performance

  • Empower agents to improve their output speed, quality and productivity with gamified weekly skill challenges

  • Increase engagement and employee retention as your agents level-up their avatars with the in-game experience

  • Monitor and analyze your team’s performance with agent scorecard - 50+ real-time metrics

  • Improve service quality with free customized QA

  • Save time on team onboarding with agent's assessment week

  • Enjoy an easy set up & full integration with Zendesk

Coming soon:

  • Align agent goals with company KPI’s and track your team’s progress towards each target with KPI lab

KPI Lab

For more info please visit our website

App details

  • Author: Kaizo
  • Price: Free
  • Support: Email / Website
  • Version: 1.9

This is an app. It will install right into your Zendesk Support account.

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