The Kaizo platform transforms your team’s performance metrics into actionable insights. It enables you to effectively guide your agents towards improving their skills, self-managing their goals and delivering better service. The platform provides the tools to upgrade your operational capacity and efficiently scale your team, whilst working remotely. Kaizo empowers teams to use their time and resources more efficiently, providing a more productive and engaging digital work environment for everyone.
Boost agent productivity with personal goal-setting
Ditch your spreadsheets and save time on analyzing metrics with real-time overviews of your team’s performance
Empower agents to improve their output speed, quality and productivity with gamified weekly skill challenges
Increase engagement and employee retention as your agents level-up their avatars with the in-game experience
Monitor and analyze your team’s performance with agent scorecard - 50+ real-time metrics
Improve service quality with free customized QA
Save time on team onboarding with agent's assessment week
Enjoy an easy set up & full integration with Zendesk
- Align agent goals with company KPI’s and track your team’s progress towards each target with KPI lab
For more info please visit our website
Click the Install button to get started. Once the app is installed you will find Kaizo in your Zendesk menu bar on the left side, ready to go!
For more information please visit our help center.