The official Lessonly app for Zendesk.
Lessonly is powerfully simple training software that helps support teams do better work. Lessonly for Zendesk provides agents with Lessonly training right inside of Zendesk.
Lessonly helps teams:
Serve Customers Faster: Increase team productivity and shorten response times by delivering content that gets reps up-to-speed quickly and effectively.
Drive Consistent Support: Easily create contextual lessons that promote winning support strategies and best practices at scale.
Elevate Customer Experience: Measure the business impact of team learning on customer satisfaction and gain actionable insights that propel reps toward better interactions and happier customers.
Follow the prompts to install the app. You will be asked to provide two fields in order to complete the installation:
To get these values, you will first need to ask support to enable the feature for you. Please email firstname.lastname@example.org to do that. You will then need to complete the following steps:
Login to Lessonly as an admin.
Navigate to Settings and click on the Integrations tab.
Under the “Zendesk Integration” section, a security token should be visible. If it is not, click on “Generate Token”.
Copy the Subdomain and Token and paste into the mandatory fields in the Zendesk app. Please treat the token as a password - do not share it, and please regenerate it if it is ever exposed.
Follow the remaining prompts to complete the installation.
Once installed, Lessonly can be accessed from the sidebar of a ticket; therefore you will need to open a ticket to have the app available to interact with.
The Zendesk user will be automatically signed into Lessonly based on the associated email address. If the email address is not present in Lessonly, a new user will be created.