The LoyaltyLion and Zendesk integration helps you improve customer relationships and support by harnessing your loyalty data.
See if your customer is a member of your loyalty program, and view their loyalty tier, points balance, birthday and rewards claimed so you can resolve customer queries in a more meaningful way.
Build relationships and retain valuable customers
Use loyalty points to respond to customer queries, enhance the customer experience and encourage customers to re-purchase from you sooner
Easily view your customers’ loyalty insights directly in your Zendesk platform to understand if they’re loyal, at-risk or in need of winning back. Personalise your help desk response based on their value
Encourage customers to refer friends. The integration allows you to see your customers’ unique referral URL from within Zendesk to you can include it in your query responses
LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. Merchants use LoyaltyLion when they want a fully customised loyalty program that is proven to increase customer engagement, retention and spend.
Once you've installed the Zendesk app, activate it in Loyaltylion by going to your integrations section selecting the Zendesk integration. Note that you must be on LoyaltyLion's Classic plan to access this functionality.