Zendesk for NetSuite connects your customer service data to your sales & financial system of record, NetSuite. It's loaded with tons of features that your business users will love like seeing real time case data in NetSuite from your Zendesk tickets. Get connected in minutes, not months, to see your support data in a whole new light flowing into NetSuite.
All SyncApps subscribers get access to our Zendesk Apps tailored for NetSuite on our Enterprise plans.
What this means is by subscribing to SyncApps and using our Zendesk Apps downloaded from Zendesk the following features become readily available.
- Search NetSuite Customer from any Zendesk Ticket
- View NetSuite Sales Orders and other financial data in Zendesk
- Custom Records Tab (Warranty, RMA) for NetSuite created from a Zendesk Ticket
To get started please create your Sync Profile in SyncApps first then use the Sync Profile Token for Zendesk App configuration given in Step 1 of setup.
The Zendesk App can also be customized to meet your custom needs to pull in other NetSuite related data. Book some time with our team to discuss. Book it
- Select the Sync Mode right for your NetSuite
- Zendesk Ticket to NetSuite Case (One-way ticket sync)
- NetSuite Case to Zendesk Ticket (One-way ticket sync)
- Sync Zendesk Ticket to NetSuite Case only if NetSuite Case does not exist. Sync NetSuite Case update to Zendesk Ticket
- Sync Zendesk tickets to NetSuite Cases
- Option to sync only Zendesk Tickets to NetSuite with a specified tag
- Sync Zendesk Users to NetSuite Contacts
- Sync NetSuite Customers to Zendesk users. (Feature available upon request)
- Add or Update Contact details in Zendesk with NetSuite Contact data
- Zendesk Apps for NetSuite available for Enterprise subscribers. (All Sales orders, Balances + Customer Search feature & more)
- Search NetSuite Customer from Zendesk Ticket
- View NetSuite Sales Orders in Zendesk | Custom Records Tab (Warranty, RMA) build to your NetSuite specifications
- Zendesk to NetSuite Time Tracking *
- Migrate NetSuite Cases to Zendesk Tickets
- Migrate Historical ticket
- Custom Field Mapping between NetSuite Case, Customer and Zendesk Ticket, User, Organization. (Customization available upon request for NetSuite SFA objects like Sales Orders, Invoices, Products, etc.)
- Free access to our first Enterprise Import App, "Bulk Zendesk Organization Update", to Update Zendesk Orgs name, Import unlimited records to Zendesk, Quickly import user's time zone, or photo, or language preference, etc.
- Number of Integration available
- Unlimited Number of Records
- Sync on Demand (Anytime)
- Sync Scheduling
- 24/7 Support and Email
- Phone Support
*Zendesk Time Tracking app must be installed in Zendesk.
To install in Zendesk please tap "Install" on this page and select your Zendesk account to install this app.
Please note that along with this Zendesk App you will need a SyncApps Subscription to run the integration features between Zendesk and NetSuite.
To sign up for our 2-week trial and setup your Zendesk for NetSuite integration please see here.
Video on how it works here