Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
- NUACOM assigns live calls to a new or existing ticket.
- Call logs are saved directly to the contact's or ticket's page for future reference.
- Notes can be added to a call activity as a practical way to save the outcome of the conversation.
- Have call recording and call details organized per ticket and contact, facilitating support teams to manage enquiries.
- Our Click-to-call feature empowers agents to make calls with less effort, eliminating misdialing.
- With our All-in-One VoIP Phone System, you improve customer service and centralize your communication channels, thanks to all our 40+ VoIP features.
Simply click install. For new accounts, sign up for NUACOM here: https://nuacom.ie/sign-up/