OneAgent

OneAgent

Power up your call centre with 1Stream’s Zendesk call centre integration.

Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

App is only available to agents with 1Stream OneAgent Account. Go to http://1stream.co.za/zendesk-integration/ get a quote or Request a Demo Account.

Power up your call centre with 1Stream Zendesk call centre integration. This easy to install integration needs minimal IT support and will give you the boost to transform your service productivity.

Standard integration features such as automatic caller identification, you will upgrade your call centre to the best that the industry can offer including optimized call routing and automated history providing a 360 degree view of your customer.

It offers these features:

  • Screen pop customer details
  • Deliver your customer details along with the inbound call to your agents screen so you know who is calling, and why.
  • A new ticket is created for every inbound call.
  • Automatically log and record every inbound call in Zendesk, ensuring you get a complete view of activity and contact history.
  • Make outbound calls from within Zendesk.
  • Click-to-dial allows users to place outbound calls from within the Zendesk application removing the need for slow, error-prone, manual dialing.

With Click-to-dial you can ensure that the Zendesk user makes the call to the correct number first time

Go to http://1stream.co.za/zendesk-integration/ to get a quote or request a demo

  1. Goto http://1stream.co.za/zendesk-integration/ and request a quote. Fill in all details.
  2. You will receive a welcome email with credentials and a starter pack within 24 hours.
  3. Sign in as an administrator to your Zendesk, then click the Admin icon in the navigation bar.
  4. Under Apps, select Marketplace, then find the OneAgent app and click the tile.
  5. On the Oneagent app page, click Install in the upper-right corner. You will be presented with a web page.
  6. The ensuing page requires you to fill in a URL. The URL should point to your Zendesk domain.
  7. Click Continue. The app installs to your Zendesk account.
  8. Fill in the configuration from your Welcome pack.
    Refresh your Zendesk login session. The Oneagent app icon shows at the top right hand corner.

  9. Click the OneAgent app icon. The OneAgent login screen opens.

  10. Enter your OneAgent Account and your OneAgent password. And start making and receiving calls

App Details

  • Author: © Dominic Wardslaus 2019 - All Rights Reserved.
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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