Reply From has been created to help all the people who handle an instance with many groups and brands who need to have complete and easy control of the email addresses used to speak to the clients.
With this application, you can:
- Change the email address used in an existing ticket
- Choose the right email address when you are creating a ticket
- Start to type an email address and get the list filtered out when you are searching the right email address to use
- Define rules for each Group to help your agents in choosing the right email address to use
But you can do much more! With the settings you can:
- Block a message if the agent hasn't set a valid email address
- Automatically set the right email address for a specific group & brand!
- Insert an Internal Note to leave a trace of the changes made by the app
The app comes at a very little price per agent, and with a 15 days trial to let you discover how helpful it can be. Try it out and send us feedback!
To install the app:
- Install the app from the Zendesk Marketplace clicking the Install button on the top right of this page
- In Zendesk set the app permissions. Please note that in most use cases, this app should be enabled for everyone.
- Click on the icon of the app on the left of your Zendesk Interface to change the settings and enjoy your 15 days free trial!