Shredder Pro

Automated suspended ticket processing

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Automated suspended ticket processing

Overview of possibilities with Shredder Pro

With the overview of the suspended tickets

You'll be able to:

  • Delete suspended tickets
  • Recover suspended tickets
  • Manually add tickets to recover or delete queue
  • See if and which suspended tickets are going to be automatically processed
  • View the body of the text in a better way (this will make your life so much easier)
  • Automatically recover suspended tickets from a support address
  • Automatically recover suspended tickets and set a requester
  • Add a tag and/or an internal comment to show ticket was recovered

With the automatic processing rules you'll be able to:

  • Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  • Auto recover, delete or skip (for manual decision making)
  • Process on sender, recipient, subject, content, cause or message ID
  • Process suspended tickets in the background (so you can move on with your day)
  • Recover suspended tickets from a support address

Ideal for organizations that need more to spend less time on suspended tickets

Automated suspended ticket processing

Sparkly, Amsterdam, the Netherlands.

Check out our website too

App details

  • Author: Sparkly
  • Price: Free 7-day trial, then $29.00 per month
  • Support: Email / Website
  • Version: 2.12

This is an app. It will install right into your Zendesk Support account.


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