The SnapCall app for Zendesk is Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
Special Zendesk offer : 1 month for free
Requires a SnapCall account
The SnapCall app enables internet users to call the good Zendesk agent in one click directly from your website with our call button. No need to compose or inform a phone number, calls are totally digital.
SnapCall extracts and analyzes all qualified information, your agents know who is calling and his digital journey before picking up the call: first name, last name, email address, shopping cart, GPS position …
Save time and help your users to finalize their transaction, with the real click to call experience !
Grow your business
- Improve conversion rate up to 30%
- Increase the average carts value
- Increase loyalty rate
- Lower acquisition costs
- Saving time
Improve agent productivity
A ticket is automatically opened in Zendesk when the agent takes the call with all details regarding the internet user and its shopping cart.
We allow your agents to know the digital journey of the internet user before picking up the call.
- Unlimited calls
- Display of all customer information during the call (first name, last name, shopping cart value and items)
- Define operating hours for the service
- Customer rating at the end of call
- Follow the conversion status of the shopping cart after a call.
Integrating SnapCall with Zendesk is easy !
Install the SnapCall app on Zendesk
- Create a SnapCall account here in order to use our service on Zendesk (with “Talk - Partner Edition” licence).
From the SnapCall backoffice you can :
1.Create as many call buttons as you want
2.Define your own business criteria
3.Customized your call buttons
5.Manage the Zendesk agents receiving calls from call buttons
This video could help you