Social Messaging for Zendesk

Integrate popular social messaging apps with your Zendesk Support account

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Social Messaging for Zendesk lets you engage and support customers reaching out to your business from WhatsApp, LINE, WeChat, Facebook Messenger, and Twitter Direct Messages. You will receive messages sent to your accounts as new tickets inside Zendesk Support so you can easily engage with your customers using the interface you already know and love.

  • Start engaging with customers over popular social messaging apps quickly with your existing workflows in Zendesk Support.

  • Stay on top of asynchronous conversations with a new dedicated notifications panel to alert agents of recent responses on WhatsApp, LINE, and WeChat.

  • Manage customer expectations for response time with a customizable auto responder specifically for WhatsApp.

  • Make WhatsApp easily discoverable on your website with our easy to implement "Message Us" button.

To use this app, you will need to purchase the Social Messaging add-on for Zendesk Support. To activate and start using WhatsApp Business, you will also need to purchase a WhatsApp phone number and obtain your Deployment ID from our Customer Support team.

By enabling this app, you agree to the Features and Functionalities for the Social Messaging Deployed Associated Service.

App details

This is an app. It will install right into your Zendesk Support account.


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