Use Talla with Zendesk to automate support workflows, answer common support questions, and ensure your information is always up-to-date and accurate.
Resolve support tickets in a single click with support automation
When a support ticket comes into Zendesk, Talla will automatically suggest an answer. Automate repetitive support tasks and workflows to reduce resolution times and improve the customer experience.
Close tickets on the first contact with accurate information
Talla ensures that your support content is always accurate and up-to-date. Talla uses AI to continually improve your information based on your interactions and needs. Better information means faster resolutions.
Identify and eliminate knowledge gaps
Know what you don’t know. When information doesn’t already exist to answer a support ticket, Talla will orchestrate a workflow to uncover and eliminate the knowledge gap.
Manage everything in one place
Switching between different tasks and apps can kill productivity. Talla puts everything in one place with integrations with Zendesk, chat platforms, your existing site, and many other apps.
Offer customers exceptional self-service support, 24/7
Provide self-service support that’s actually helpful. Give customers accurate information when they need it. And if they need more help, use Talla to automatically collect information that helps your rep resolve their case faster.
Improve the customer experience while improving your ROI with Talla. Get started today.
To have Talla automate your Zendesk support processes you need an account, but you can try Talla with a free trial:
1. Click here to install
2. Create your content or synchronize with Zendesk Guide
3. Start asking and answering questions wherever you are working with the Chrome Plugin.
If you have questions or would like a guided tour contact firstname.lastname@example.org.