Ticket Sentimental Meter

Get a quick insight of how your customer is feeling on Zendesk Support.

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Ticket Sentimental Meter

Ignite30 is building Zendesk Apps to help companies improving team performance and customer relationships.

With Ticket Sentimental Meter App, your Zendesk Support agents can get a quick insight into customers satisfaction.

Using Natural Language Processing, our app will evaluate with approximately 80% accuracy, the English comments (supporting plain text, hashtags, emoticons, and emojis) of tickets and display an emoji regarding user sentiment score.

Three different emojis are available and the user's happiness can be evaluated to neutral, positive and negative.

We provide different analysis:

  • All comments
  • First comment from a customer;
  • Last comments from a customer;
  • Subjects from Organization and Requesters.

App details

  • Author: Ignite30
  • Price: Free
  • Support: Email / Website
  • Version: 1.0.0

This is an app. It will install right into your Zendesk Support account.

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