Search across all your knowledge platforms directly from the Zendesk ticket view.

Traitly helps make your agents up to 3x more productive by eliminating the need to switch between tabs or ask a colleague. The Traitly app enables your customer-facing teams to search across all your knowledge platforms directly from the Zendesk ticket view.

  • Search and preview past Zendesk tickets and articles, Jira issues, past Slack conversations, Google Drive and Confluence docs, and much more.
  • The app lives within your Zendesk ticket view and can be fully set up within minutes.
  • Utilize the power of AI with suggested answers, while maintaining the flexibility to filter between platforms - because sometimes you know best.

You can also use the full-screen app from Traitly for a richer search experience.

If your team is ready to become more productive, sign up for your free 14-day trial at

Installation instructions

To get started with the Traitly app for Zendesk follow these steps:

  1. Install the app from the Zendesk App Directory listing page.
  2. Click Install and the Traitly app should then be available within your Zendesk ticket view.
  3. Click here to create a Traitly account (if you don't already have one)
  4. Once you have signed up (or logged in) to Traitly, follow the steps shown from this Traitly help centre article.

App Details

  • Author: Traitly
  • Price: Free
  • Support: Email / Website
  • Version:1.3
  • This is an app. It will install right into your Zendesk Support account.

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