True AI for Support

True AI for Support

TypeGenie powered by True AI recommends sentence completions for Zendesk Support queries



TypeGenie powered by True AI automatically provides smart sentence completions and macro recommendations to all your incoming tickets in Zendesk.

With TypeGenie, agents no longer have to search for macros or waste time typing repetitive responses. This significantly improves the productivity of your agents and the experience for your customer.

Free Trial

Currently available - install now to try TypeGenie's functionality free of charge for 14 days.

Your benefits

  • Free up agent time from repetitive queries and give your agents more time to focus on the issues that require an extra level of service.
  • Improve quality and consistency by automatically making the answers of your best agents available to all your agents at the right time.
  • Improve productivity across your team. TypeGenie is shown to provide accurate macro and response recommendations across use cases in e-Commerce, Telco, Gaming, Media, CS Outsourcing, Transportation and more.
  • Supports both Zendesk tickets and chat to increase productivity across your agents' activities.

How it works

To give you meaningful recommendations, our AI algorithm automatically learns how to answer by reading your historic conversations. TypeGenie handles this in the background so that you can keep focusing on providing great service to your customers.

If you have any questions please read more at or reach out to

How to get TypeGenie

Trying out TypeGenie for a 14 days free trial is easy. Follow the instructions below as a Zendesk administrator.

  1. Install the TypeGenie app from Zendesk Marketplace
  2. Authenticate the app to allow TypeGenie to build your custom AI recommendation engine based on your historical conversations
  3. We will reach out to you to onboard you on the free trial program
  4. TypeGenie trains the AI for 2 - 4 weeks on average, whereafter you will start to enjoy the power of automatic macro or response recommendations

If you have trouble installing the app or have questions regarding the service, please reach out to us at

Looking forward to welcoming you aboard!

App Details

  • Author: TypeGenie
  • Price: Free
  • Support: Email / Website
  • Version:0.13.11
  • This is an app. It will install right into your Zendesk Support account.

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