Unique Ticket Field helps you to prevent double records of warranty claims, send out voucher codes to multiple people and more. The App lets you specify the field you would like to check for double records.
- Block or only notify agents of double values
- Specify the field which needs to be used for the validation
- Searches all ticket fields
- With 'only notify' the agent can skip the notification
- See which tickets have matching values
- Check serial numbers for warranty cases
- Check voucher codes to prevent sending the same vouchers to multiple clients
- Check for order numbers if you want to keep only one ticket for each order so you can easily merge them
The first week is on us! After installing your free 7 days trial will start so you can tryout this application without any worries.
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Configuration of this Zendesk App is a simple proces.
- Install the Zendesk App from the Zendesk App Marketplace. 7 days free trial is included to tryout this Zendesk App.
- Set your Field ID of the Ticket Field which needs to be used for verification. You can use any Custom Field. You can lookup the Field ID in your Ticket Fields overview under Admin > Manage > Ticket Fields.
- Deside if you want to 'block 'or 'only notify'. If you 'block' the ticket the agent will not be able to save the ticket. With 'only notify' the agent will receive a notification which prevents the ticket to be submitted but this can be ignored by submitting the ticket again.
Are you having trouble with getting the most out of your workflows?
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