All good relationships start with trust
Keep a detailed access record
Monitor which users search for and access what data, when and from where.
Advanced data retention
Define what data you keep
Create custom retention policies. Set what data you delete and what you keep.
Redact personal information
Automatically redact personal data like names, email addresses and phone numbers.
Limit what agents can see
Customise data access based on role so agents only see what's essential.
Control the key to customer data
Hide personal data from third parties with customer-controlled encryption keys (BYOK).
What sets Zendesk privacy and protection apart
Quick to set up
Zendesk doesn't require custom development languages or training. Spend more time on customers and less on privacy concerns.
Integrate your stack
Many major platforms connect to Zendesk, so you can use your essential tools while keeping a high privacy standard.
Zendesk has security capabilities for your entire org. Tailor to your needs, with enough flexibility to fit a wide range of industries.
Built into Zendesk
Enterprise-grade security is native to Zendesk. Protect your data at scale to keep your business resilient.
Frequently asked questions
Zendesk is committed to a high level of security for every customer. The Advanced Data Privacy and Protection add-on is an additional level for customers with higher data security and compliance requirements. View all add-on features here.