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Copilot

Copilot gives your team superpowers

Copilot is the only proactive AI assistant built to help service teams deliver resolutions, fast. Equip your team with relevant insights and helpful guidance – or even automate actions for them.

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Benefits

Built-in AI assistance that empowers your entire team

Boost productivity

AI-powered guidance helps agents work smarter, find resolutions faster and even take action on their behalf.

Drive consistency

Always provide the right answer by surfacing trusted knowledge, insights and next steps, with confidence at scale.

Delight customers

Give agents timely context right when they need it and deliver personalised interactions that earn customers’ trust.

Streamline ops

Improve workflows, automate what slows teams down and free up your people to focus on what really matters.

Results

Teams using copilot observe a real difference in performance

82%

increased agent productivity

76%

saved more valuable time

65%

increased agent productivity

Features

Intelligent guidance from start to resolution

Equip your agents with powerful insights like intent, sentiment, language and entity, so they can quickly gain context and resolve issues faster.

Customer stories

Rotho
“During an 8-hour shift, our expert agents are now able to manage up to 120 tickets with copilot, a significant increase compared to the previous capacity of 40 tickets.”

Van den Broek Jeroen

Sr. Manager Digital Growth at Rotho

Additional resources

Frequently asked questions

AI agents are designed to be the first point of contact, handling customer conversations end-to-end. When a ticket requires a human touch, copilot steps in to assist the agent by providing context, suggesting next steps, and even taking action.

AI agents and copilot are part of Zendesk Agents, our connected network of AI agents, purpose-built for every role in service.

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