Zendesk vs Salesforce
Learn about Zendesk's integration with Salesforce, and why to make the switch from Zendesk vs Salesforce
Why compete? Integrate Zendesk with Salesforce
Last updated May 4, 2023
With Salesforce also being an industry leader, it may make sense to combine these two world-class solutions together to provide your customers the absolute best customer interaction experience. After all, it’s not just about acquiring a customer, it’s about keeping them and making them happy. Zendesk is the world’s top solution for customer experience and engagement.
The Zendesk for Salesforce integration was built to be flexible. Depending on your requirements, you can implement exactly what you need to support your growing business.
How to integrate Zendesk with Salesforce
The Guide to Integrating Zendesk and Salesforce describes the most common use cases and links to detailed documentation you’ll need to complete the process.
In the guide, you'll learn:
How data maps between Zendesk and Salesforce
What you can do with this integration
Where customisation is required
Which use cases best meet your needs, with step-by-step instructions
More about data syncing
Where to find additional resources
You can also go straight to the documentation on how to set up the Zendesk for Salesforce integration.
Make the switch to Zendesk from Salesforce
If you're looking to simplify agent and customer experience for your sales CRM and customer service software, consider making the full switch to Zendesk.
Here are the top reasons and business benefits for companies to make the switch from Salesforce to Zendesk:
Deliver modern experiences with a service-first company
Increase business agility
Lower total cost of ownership
Save time and money on maintenance and license costs
We have more to say about this. Have a look below.
There’s plenty of information about customer support and ticketing software options. Read these resources to learn more on why users forgo choosing Zendesk vs Salesforce and opt to integrate.