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Zendesk vs Salesforce

Learn about Zendesk's integration with Salesforce and why to make the switch from Zendesk vs Salesforce

Why compete? Integrate Zendesk with Salesforce

Last updated May 4, 2023

With Salesforce also being an industry leader, it may make sense to combine these two world-class solutions together to provide your customers the absolute best customer interaction experience. After all, it is not just about acquiring a customer, it is about keeping them and making them happy. Zendesk is the world’s top solution for customer experience and engagement.

The Zendesk for Salesforce integration was built to be flexible. Depending on your requirements, you can implement exactly what you need to support for your growing business.

How to integrate Zendesk with Salesforce

The Guide to Integrating Zendesk and Salesforce describes the most common use cases and links to detailed documentation which you will need to complete the process.

In the guide, you will learn:

  • How data maps between Zendesk and Salesforce
  • What you can do with this integration
  • Where customisation is required
  • Which use cases best meet your needs, with step-by-step instructions
  • More about data syncing
  • Where to find additional resources

You can also go straight to the documentation on how to set up the Zendesk for Salesforce integration.

Make the switch to Zendesk from Salesforce

If you are looking to simplify agent and customer experience for your sales CRM and customer service software, consider making the full switch to Zendesk.

Here are the top reasons and business benefits for companies to make the switch to Zendesk from Salesforce:

  • Deliver modern experiences with a service-first company
  • Increase business agility
  • Lower total cost of ownership
  • Save time and money on maintenance and license costs

Learn more on why you should make the switch to Zendesk from Salesforce.

We have more to say about this. Have a look below.

There is plenty of information about customer support and ticketing software options. Read these resources to learn more on why users forgo choosing Zendesk vs Salesforce and opt to integrate.

Ready to integrate Salesforce with Zendesk?