A new breed of customer service analytics. Empowering managers to make data-driven decisions, faster.

Data analysis is absolutely necessary, but it’s complex and time-consuming. Insights frees you up from this by giving you answers to sophisticated questions in minutes - without involving your data science or business intelligence team(s).

How it works

Prefer to watch a 30-second video?

Insights is an eternally-available virtual data scientist for all of customer service to use at a fraction of the cost. It goes through your goldmine of Zendesk data and presents it in a series of dashboards - each like a self-solving Rubik’s Cube - so you can break it down by any dimension to find new ways to optimize your processes, operations and performance.

No onboarding required thanks to its intuitive design.
No need to build dashboards - ‘click and play’ interface.
Suggests smart insights based on your data that are ready to be ‘consumed’.
Metrics not available elsewhere: sentiment scores, tier-specific metrics etc.
Macro performance analytics (CSAT, NPS, Handling Times, First Contact Resolution %)
Identifies private macros and reports on them
Fair agent performance with an AI-powered Smart Benchmark.

What our customers are saying

“The whole flow is really ‘click and play’, there's no rocket science in using it. I didn’t have a Miuros onboarding, I just spent my first day clicking everything! I quickly found out what to do and where to find what I needed”. - Swapfiets (Case Study)

“The #1 reason why we decided to work with Miuros is the instant access and visibility it gives us over data, thus the time it saves our team every month”. - Focusrite

Hungry for more? Use Miuros Review as your all-in-one quality and feedback loop solution to build better customer experiences.

Miuros Insights

App-oplysninger

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