Capture visuals and transform ticket attachment into actionable and clear evidence
Visual AI platform for resolution & Trust
SnapCall is embedded seamlessly across all Zendesk channels — ticket, forms, chat, messaging, SMS, voice call, chatbot, and voicebot. And from QR, scheduling interface.
SnapCall is triggered through automation or agents, enabling customers to record visual evidence (images, videos, PDFs…) on their own — or capture it alongside an agent via a live video call for real-time assistance.
SnapCall analyzes all visual content instantly — whether newly captured by SnapCall interface or already attached to the ticket — turning it into clear, actionable insights.
SnapCall displays all media in a powerful in-ticket viewer, with insights automatically added to notes and custom fields.
SnapCall is SOC 2 compliant, privacy-first, and ensures no media is stored inside Zendesk.
