Sealy revamps customer care journey with Zendesk

Sealy Posturepedic is a leading manufacturer of premium mattresses and bedding. The Australian company chose Zendesk to revitalize its post-purchase customer care journey. In the video below, Michael Chen, Sealy's Head of CX and Digital, explains how Zendesk has helped the company decrease response times, raise agent productivity, and increase CSAT scores.