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Zendesk for Enterprise

Transform your relationships with customers

Zendesk empowers you to adapt to changing customer expectations. Align your teams and technology around what matters most—the customer.

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Built for the Enterprise

The future of customer experience

Drive better conversations

Offer rich, personalised conversations on the channels customers choose. They will feel like more than a transaction; you will encourage long-term loyalty.

Conversational features

Maximise agent efficiency

Transform agents from problem solvers to revenue drivers. With our all-in-one workspace, they will focus less on repetitive tasks and more on relationship building.

Productivity features

Adapt faster to change

Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.

Zendesk platform

Zendesk Sunshine Platform

Open, flexible architecture

Our library of 1200+ apps and integrations lets you add your everyday systems with a click and our comprehensive set of APIs allows you to extend and customise solutions. When you connect your tech stack to Zendesk, data is useful and usable.

Evaluate Zendesk ROI

Forrester shows the cost and benefits of Zendesk, pointing to an ROI of 286% with payback in less than six months for a composite organisation.

Security and compliance

You are safe with us

Trusted by Fortune 100 companies, our privacy and data protection program includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks—because software is only as good as its security.

Zendesk works for you

Tailored to your needs

Bring your vision to life

Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.

Start the partnership

Find your industry

We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.

View Zendesk industries